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Can't cancel Professional trial

Hello,

I have used a free Trial for the Professional subscription and the free trial is to expire in 7 days. I wanted to cancel it before it charged me because in the meantime I am "upgraded" to a Family plan by my coworker and now I can't find my free trial cancel option anywhere. Did it maybe dissapear because I am upgraded to the Family plan? Thanks! Marina

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Accepted answers

Hannah

Hey @Marina Matic, thanks for the screenshot.

Actually, the moment that you joined the Family plan, your Professional trial was automatically cancelled.

You should be able to check the personal subscription history here.

I hope this helps!

All comments

Nancy

Thanks for posting here, @Marina Matic!

Did you also check your Plan page, and there is no option to cancel your Professional trial? What’s the current plan you see when visiting that page?

Let me know, and we’ll take it from there.

Marina Matic

Hi, Can't see anything in the Plan section except the details of the Family plan.

Hannah

Hey @Marina Matic, thanks for the screenshot.

Actually, the moment that you joined the Family plan, your Professional trial was automatically cancelled.

You should be able to check the personal subscription history here.

I hope this helps!

Marina Matic

Thank you Hannah! 🙂

leo227

HI,
on 04/22/2023 I did the free trial of the Professional plan.
Shortly after the free trial started, I canceled it from the APP STORE, so that if I forget to cancel it, they won't charge me any more money.
On 5/15/2023, dropbox sent me an email saying: Your trial of Dropbox Professional will end on 5/21/2023.
On 05/22/2023 dropbox had sent me an email in which it said: "We're having trouble with your recent Dropbox Professional payment. Don't worry, you still have access to your account, but you'll need to visit the App Store to update your payment details.Apple handles the billing for subscriptions started through the iOS app.

Once your info gets updated, we'll re-bill you through the App Store. Or, your account will automatically downgrade to our Basic plan after June 8, 2023. Your files won't get deleted, but you'll have less storage space— from 2,000 GB to 2 GB. " The problem is that I had already canceled the free trial of Dropbox Professional, and now I would like to switch to Dropbox Plus paying by credit card and not through the APP STORE.

PS: I already contacted Dropbox support via chat but they say I have to contact them via dropbox.com/support, but today is Saturday and they are not available.

A thousand thanks.

Mark

Hi @leo227

Unfortunately there isnt anything you can do but contact support as suggested as this is an account issue. OR set up a totally new account with a new email so that there isnt a trial linked to it

hlrubinstein

I am experiencing the same issue. I look to cancel my professional subscription and it just says I am on the basic plan

Megan

Hi @hlrubinstein, let's jump right into this!

How did you start the trial; on the Dropbox website, or in the Dropbox app on a mobile device?

Keep in mind that Basic is our free plan. Is it possible that you have another Dropbox account that you started the trial with?

Let me know more!

hlrubinstein

It was the Professional trial, not the basic.

hlrubinstein

On the website

Megan

Hi @hlrubinstein, what exactly is reported in your plan tab at the moment, in regards to your account's quota?

hlrubinstein

Drop Box Basic

Megan

And does it also show 2GB of quota @hlrubinstein?

Can you also check your emails, to see if you have any Dropbox related emails, that indicate your trial started there?

hlrubinstein

Hi Harvey,

We hope Dropbox Professional has elevated how you create and share your work.

Just a heads up—your trial ends July 14, 2023.

Visit Dropbox

Your trial ends on July 14, 2023. If you don’t cancel your free trial by that date, we’ll charge you yearly until you cancel. If you’d like to cancel your trial or subscription, access your account settings. You may also contact support at any time.

Megan

Hi @hlrubinstein, awesome, that's great.

And is the email address that you're checking, and that you received this email to, the same one as the account you're seeing online?

hlrubinstein

Yes

hlrubinstein

Please confirm that my Professional Trial is canceled and I will not be charged an annual fee.

Thank you.

Nancy

Hi from me as well, @hlrubinstein!

Can you please send a screenshot of what you see on this page? If it shows that you have 2GB of space, and not 3TB instead (which is the storage provided by Dropbox Professional), then you should be good.

hlrubinstein

I can’t figure how to send a screenshot. Does this confirm my trial Professional has been cancelled?

Thanks

Megan

If you see Basic plan, and 2GB then yes @hlrubinstein.

I hope this clarifies!