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Monthly $12 Billing for a Plan I Don’t Have

Imsotiried

So for the past few months, I’ve been getting charged $12 by Dropbox and I don’t know why. I checked my account and I don’t have a membership plan associated with my account. It’s clearly directly linked to my bank account, but I don’t know how to cancel it. I can’t look up the transaction either, since the transaction ID is 11 digits not 12. I tried sending a ticket twice, but I never got a confirmation email that my ticket has been filed. I’m at my wits end here, can anyone please help me?

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Rich

@Imsotiried wrote:
So for the past few months, I’ve been getting charged $12 by Dropbox and I don’t know why. ... I tried sending a ticket twice, but I never got a confirmation email that my ticket has been filed.

Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

https://www.dropbox.com/support/billing-issues

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.

Imsotiried

How exactly should I do that? I see the option to view a credit card charge, but it requires a 12 digit transaction ID, but all my charges have an 11 digit transaction ID. I’m going to contact my bank again about this, but they initially said this was a Dropbox issue

Megan

Hi @Imsotiried, let's jump right into this!

Can I send you an email, in order for us to have a closer look into this?

Keep me posted!

Imsotiried

Yes please!

Nancy

Hey @Imsotiried! Sorry for jumping in.

I just opened a ticket for you, so that we can look into this closely. Please reply back to me, when you have some free time.

Imsotiried

Alright, I responded to the email you sent, is there anything else you need for me?

Megan

Hi @Imsotiried, I hope you're doing well!

I can see that you have successfully responded back to Nancy's email. She'll get back to you, as soon as possible. Thanks!

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