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If I upgrade my account, can I restore files which were deleted more than 30 days ago?

Hi there, if I upgrade my account, can I recuperate files which were deleted more than 30 days ago? I appear to heave deleted a large number of files and have checked the deleted files folder but they are not there. I'm not sure when the last sync took place but have checked all the folders in my account and cannot find the missing files. Thank you

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Rich

@Elmrossouw wrote:
if I upgrade my account, can I recuperate files which were deleted more than 30 days ago?

No, upgrading now will not allow you to recover files deleted more than 30 days ago. The extended recovery time is only for files deleted after you upgrade. Files you deleted more than 30 days ago are already gone.

Szajba

Hi there.

Some time ago, I deleted files from my drobox, and I would need to get them back. I currently have the basic plan and the question is: if i upgrade to one of the paid plans, how old files I can get back? 3 months? a month? a Year?

Megan

Hi @Szajba, welcome to our Community!

Unfortunately, even if you upgrade, you still wouldn't be able to restore content that was deleted more than 30 days ago, since the recovery of deleted files isn't retroactive.

I hope this clarifies.

Conrad

How to restore deleted files from 2 years ago on Dropbox.

Megan

Hi @Conrad , I hope you're doing well!

Do you have an extended version history purchased with your plan, before the deletion happened?

If not, then I'm afraid that there's no way for you to recover content that was deleted so far back, since we only help with files deleted less than 30 days ago.

I hope this clarifies!

maxiyan

Hi, some important files were deleted from my dropbox on the 27/03... I have a basic account. So 3 days to late to get them back. If I suscribe right now a professional access with 180 days of recovery, is there any change to find these files back ?

Здравко

@maxiyan wrote:
... If I suscribe right now a professional access with 180 days of recovery, is there any change to find these files back ?

Hi @maxiyan,

No, unfortunately. 😕 Changing subscription isn't retroactive in that context. 🤷

Franciane

If I upgrade my plan can I recover my deleted photos 40days ago?

Megan

Hi @Franciane, thanks for posting here today!

Please note that extended version history is not retroactive - the history of the revisions starts from the date of eligibility.

Any files that were deleted more than 30 days ago will not be made recoverable with the purchase of our plans.

I hope this clarifies, please let me know if you have any more questions.

yoyofromarroyo

I deleted some files in 2016 year (7 years ago), is it possible to restore it somehow??

Megan

Hi @yoyofromarroyo, thanks for posting here!

I'm afraid that this isn't possible. If these photos were deleted 7 years ago, there's not much we can do, since all files will be permanently deleted after your account's recovery window.

You can recover files within 30 days of their deletion for Basic/Plus accounts, and 180 days for Professional/Business account.

I understand this isn't the ideal reply you were looking for, but let me know if you have any other queries. Thanks

whitesky

POssible to upgrade to get back files deleted 3 mths ago ? they are still shwing in the dropbox app on desktop when i right click /

i cant seem to restore them from then dropbox website .

Rich

@whitesky wrote:
POssible to upgrade to get back files deleted 3 mths ago ?

No. Upgrading now won't let you recover a file that's already beyond your recovery period.

awadheshdavchd

Hi

I have basic plan and my files on Dropbox got corrupted. Is it possible to recover my data after upgrading the Dropbox plan

Kindly Guide

Megan

Hi @awadheshdavchd, I hope you're doing well!

I'm afraid this isn't possible. Upgrades are also not retroactive, so they take effect after your upgrade.

If you have any questions, let me know.