Dropbox renaming PDF files, and changes the names entirely.

Question

Hello,

I work for a company where mulitple people access DPF files in a Dropbox folder. This issue has happened for the last month. When a file is open (in an open job folder) on an iPad, edited, saved and about to be emailed; the file name changes to another file name (in a completed job folder). For example. The open job file name is: 0000000_1234_MainStreet_Chicago.pdf and gets changed to 0000000_5678_SecondSt_Naperville (Conflict).pdf. Both are valid file names but obviously something goes wrong.

We are using Acrobat Reader APP and Dropbox APP on Apple iPads. Files also are accessed by a MacBook, Apple mini, and ThinkPad. Any help in fixing this problem would be appeciated.

Tod

todt · Answer

Hi Jay,

Thank you all for trying to figure this out. We are sending a copy in Acrobat. The file itself stays intact, for example, Chicago. Only the name changes to Naperville. Which made us think it was a Dropbox thing.

Contacting Acrobat was going to be our next step, if after we determined it was not a Dropbox thing. You're right, it makes sense to have two conversations going with both apps.

Thanks,

Tod

Jay · Answer

Hi @todt, just for clarification, when you are sending a copy, is this inside the Dropbox app, or the Adobe app. Is this when the conflict is created on the Dropbox end?

Have you already contacted Adobe regarding this behavior?

todt · Answer

Hi Hannah,
Thanks for the clarification. We do get the duplicate (conflict) file on other occasions in the complete folder if we close the iPad before the file is saved.
Not sure what you mean by events page. I thought it renamed the file with a file name of a file that was open at the time or a recently opened file. But it’s a random file to that’s weeks old.
Tod