I can't open the saved email messages on my Samsung device

Question

Hi, I have put the dropbox app on my Samsung S23.

I have saved email messages on my desktop computer that back up to dropbox.

When i try and open the .msg file on my phone they will not open.

I have Email set up on my phone, but it does not give me the option to open with that.

Can anyone help?

Megan · Answer

Hi @Matthewg, you need to have an app installed on the device that is capable of opening these type of files, since they can't open directly from Dropbox.

Do you have an app on the phone that is capable of opening .eml mail files? if so, have you tried opening such a file separately from Dropbox?

The first step is to make sure you can open .eml or .msg files outside of Dropbox. Keep in mind that, we can't provide any specific recommendations, but you can try searching on the app store for 'eml viewer' to see if any apps appear which might be able to help you with with this.

Matthewg · Answer

I tried saving the email to my phone, but it still wont open.

I get a message saying that there are no programs that will open this type of file...

On my computer the email extension is *.msg

On my phone the email extension is *.eml

I tried changing the extension to the one that i saved to the phone from msg to eml... i was able to open it, but it was not formated correctly and no attachments were present..

Hannah · Answer

Thanks for joining us here on the Dropbox Community, @Matthewg!

Can you please doublecheck if the email app you have installed can open .msg files?

If you save the file from Dropbox to your device locally, are you able to open it from there as normal?

Let me know what you find.