When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received
Hi @Uknife, thanks for bringing this to our attention.
Could you try adding no-reply@dropbox.com to your inbox, in order to see if you'll receive the code when attempting to sign in again?
Keep me posted, and we'll take it from there!
I couldn't log in to the original account so I made a new one to ask the community.
I formatted my laptop and reinstalled dropbox, I was asked to type in the 6 digit code. I'm not receiving the 6-digit verification code via e-mail. I've tried "Send a new code" several times and tried everything you guys posted on help center(adding no-reply@, checking the spam mailbox etc...). I even asked the e-mail provider to look into this problem, but they said there's nothing wrong with the e-mail account.
Hope you guys can help me please
Hey @fugu1003, sorry to hear you're having issues with this.
Have you made sure that you're looking at the correct email address?
If you did, could you try another browser to request the new code email?
Let us know of any updates!
Thanks for quick reply Walter.
Yes I'm pretty sure I'm looking at the correct account. I'm paying monthly bill for this account.
I tried multiple times with different browsers(Chrome, Edge, Safari, Dropbox App) and I still don't receive the code.
Hey @fugu1003, in this case, can we send you an email to the address you have here on the Community, so we can investigate this further?
Sure @Hannah Please.
Hi @fugu1003! Sorry to jump in here.
I just opened a ticket for you. When you have some free time, please reply back to me and we’ll take a closer look into this.
Wow. I have the same issue. I'm not receiving the codes.
I have about 15 Dropbox clients (I'm an Super User and Admin) and experience this type of thing more and more every week. This is really annoying!
Today I just want to log in to check the renewal (happening in a few days) and check the admin console and I cannot log in.
Why is this happening? the mailbox is fine, I can send emails to this mailbox from Hotmail, Gmail, and corporate email and all emails are received in under 5 seconds, so why I don't get the code from Dropbox?
Any advice?
I'm trying to login in one of my client's dropbox accounts (I'm an admin) - Dropbox Business.
email accepted,
password accepted.
Now the screen says I need to enter the 6 digit code.
I'm not getting the code.
Resend... no luck...
Already opened a ticket, but any suggestions? This is really annoying and several days ago the same happens with another client. A tech was trying to login into Dropbox to remove one machine from the devices list and the 6-digit code never arrived. I was able to login with the admin account and delete the machine but we see more and more of these issues with our clients. Why Dropbox mails are failing to reach mailboxes? any idea?
BTW, can we add a 2nd 2FA MFA option like google authenticator or MS authenticator to this login process so we don't only relies on email confirmation?
@Nancy I replied the e-mail
Thanks
@Alexis G.1 Hey I hope we can figure things out.
Yes it's really annoying...and I agree with your authenticator thing. Pretty much necessary I think.
Hey @Alexis G.1, thanks for reaching out and sorry to see you're having this issue.
If you haven't already, please try the following steps, to see if they help:
1- spam folder it's empty.
2- no-reply@dropbox.com it's already in the white/allowed list.
3- I try with Edge, Chrome, Firefox, same results.
4- I try private browsing. I never received the code
The email it's OK, I send multiple emails to the same mailbox and all received without a glitch... but we don't receive the code so I cannot login to renew our Business Suscription.
No worries, Alexis, in that case, can I email you, so we can sort this out?
Hey @Nancy I replied the e-mail
Could you take a look at my problem?
I need to access the account.
The ticket link you sent me wouldn't open, it just connects to dropbox support home page.
Hey @fugu1003! I’ve replied back to your ticket.
When you get the chance, please check the inbox of your email address and let me know if you can see your ticket there, along with my reply.
I did it before post here. Didn't work.
Hi @Uknife, can I send you an email, in order for us to have a closer look into this?
Yes, please.
Hi @Uknife, I just sent you an email, I'll see you there!
Hi @mike226, I just sent you an email, at your Community-linked email address.
I'll see you there!
hello guys,i have a problem with my dropbox.i have a free version so I have only 3 computer in my account.I buy a new pc and when I did the login dropbox must send me an email with a code that never arrived. how I can resolve?
Hey @Andrea211, if I understand correctly, you're not receiving the one-time security code needed to login to your Dropbox account.
Have you checked your spam folder, to see if the email went there?
If not, make sure to also add no-reply@dropbox.com to your email contacts and try again.
Hello @Hannah,
First of all thanks for your replay.
yes I tried to did all because I read in other discussion this information. But I did't received anyway nothing.
No worries, Andrea.
Can we send you an email, to look into this?
@Hannah Yes of course my mail is: [removed per the Dropbox Community Guidelines]
Hi @Andrea211, I've sent you an email, please could you reply to it when you get a chance!
anything else i can do to retrieve my account back?
Hey @xleong91, sorry to see you're having trouble accessing your account.
Have you taken a look at the info here, to see if you find something helpful?
