Child Item

Strange bug: "Unhandled Thrown Error!" using "Request Files" in Windows

Using Windows File Explorer, when we right-click inside a Dropbox-synched folder, and select "Request Files", the browser window opens with a 404 Not Found error. I have verified that the user is logged into Dropbox.com and also that the Dropbox Windows application is running and fully synched. Any help with this is appreciated. Screen-shot below.

unhandled-thrown-error-dropbox-request-files-windows.png

Find more posts tagged with

Desktop

Error Messages

Web

Dropbox Business

File Requests

Insightful

Developer

AcceptAnswer

Closed - Not for right now

Accepted answers

Luke L

@CPDev Sorry for the inconvenience. This issue should have been fixed

All comments

Hannah

Hey @CPDev, thanks for bringing this to our attention.

It's a strange issue indeed; can you quit the Dropbox app and restart it to see if that helps?

If that doesn't help and if you haven't already, can you also restart your computer?

Let me know how it goes.

CPDev

Hi @Hannah,

We tried both ideas (quitting / restarting the app and rebooting) but no luck. Same strange error persists...

Jay

Hi @CPDev, are you able to create file requests directly from the site?

Do you have any custom API apps running, branding, or team restrictions which might affect file requests?

CPDev

Hi @Jay,

Thanks for responding. We don't use the Dropbox API and file requests work just fine from the browser. The folders we've tried, our users have full access to them. If you want to email me, I can provide details about the accounts where we observe this behavior.

Luke L

@CPDev Sorry for the inconvenience. This issue should have been fixed

CPDev

Hi @Luke L, we tested and it is indeed fixed! Thank you for your excellent support 🙂