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Desktop App Notifications not taking me to comments...

Hi all,

In the last week, any new notifications I get for comments on a shared file, still show in my app (taskbar pop-up) but when I double-click the notification, it takes me to the shared file but NO comments are visible (other elements of page missing too).

However, If I right click on the file being commented on in my local dropbox folder, and select view file online, it views great and I can see the comments. This has been working perfect for a long time and has only recently just changed and its very frustrating and time consuming now to see comments as I can't click on the notification.

Windows 10 system, Using Firefox (as I always have) so any ideas? Ive reinstalled the app, logged in and out of Dropbox. Everything else working fine!

Thanks in advance.

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Walter

Hey @denwahwoo, sorry to hear you're having issues with this.

Could you clear your browser's cache and let us know how it goes?

If the issue persists, you could also try another browser or a private browsing window, with no extensions or plugins running.

In any case, please keep us posted!

denwahwoo

Hi Walter,

Thanks for the quick response.

Yes, Ive tried clearing browser cache and deleting the 2 plugins I had running. Ive also tried refreshing Firefox and reinstalling Firefox too, all to no avail. I also tried it it Edge, totally untouched as I dont use it. I even changed my default browser to edge and tried again, still nothing...

First screenshot here is the blank link from the Notifications by double-clicking in system tray dropbox app on the comment notification... the second image is if I go into my DB folder and right-click the shared file "View on dropbox.com" shared, which works perfectly.

Megan

Hi @denwahwoo, thanks for the added info!

Can you let me know which version of our app you use on your end?

In order to find this, you can locate your Dropbox icon. It would be on your task bar, next to your WiFi and hover your mouse there. That should give you some numbers. Can you share them with me?

Also, did you notice this behavior on specific file types, or is it not consistent?

denwahwoo

HI @Megan,

yes of course, those numbers are 169.4.5684

denwahwoo

@HI again @Megan,

Most of our shared files are PDFs but it happens on ALL filetypes. I had updated my app recently as I thought it may be that issue. Im now thinking that maybe the other people that comment on shared files havent updated their app which may be causing the issue? Ive asked them to tell me the version number they have too...

thanks for your help

Jay

Hi @denwahwoo, keep us updated with their version apps as well for us to assist further!

denwahwoo

@Jayof course. I did ask and the main other user and they have the same app version as me, but they never use it, they only use dropbox online / web version, as do the rest of the users, but that has always been the way and its always worked for all of us.

I am normally fully conversant with using a PC, the apps, updating and fault finding etc but this one has stumped me! as I didnt knowingly change anything!

One thing that does stand out to me though, is the full file address when looking at the shared file from the 2 options...

from option "view on dropbox.com" in my dropbox local folder with the file, takes me direct to the online file...
https://www.dropbox.com/preview/ParentFoldername%20first%20last/folder%20name/next%20folder%20name/filename.pdf

or by double-clicking the notification of the comment in the desktop app takes me to...

https://www.dropbox.com/preview/ParentFoldername%20first%20last/folder%20name/next%20folder%20name/filename.pdf which is the same BUT with an added long string of letters after...
"?dl=0&r=AB0TGsvPxCp9Q7DsKiKBFo0rPJNB6kw blah blah....#comment_id=pid_comments:AAA.....blah blah....trISJO" (about 4x longer than this!)

I want to be able to just click the notification again to take me to the file WITH the comments!

thank you all in advance

Jay

In the first image you posted earlier in this thread, there doesn't seem to be any Dropbox logos at all. Which URL is this one pointing, the longer or shorter one you gave just now?

denwahwoo

@Jaythe "blank" screen shot is the one from double-clicking the notification in the app and it is the LONG one.

Erik-STA

We are experiencing the same issue. Our entire team.. if we click on the dropbox icon when we receive notification of a comment, it takes us to the document only, no Dropbox links or comments. We are using Chrome and Safari, MacBook

denwahwoo

Hi @Erik-STA glad (and also sorry!) to hear it's not just me... did yours only happe recently too?

Erik-STA

Yes. I’d say it started end of last week.

KaleJF

Hello,

When I receive a notification that there is a comment from a client on an image, when I click on the comment from the Desktop app notification there

is no way to comment back. The image comes up with the options below to zoom or print etc, but the right side where the comments would normally be are completely blank. Everything on my laptop is full updated and using Chrome like I have for many years.

What is the fix? Appreciate your time.

Walter

Hey @KaleJF, sorry to hear about this.

Can you please confirm the app's version as shown in your system tray at the moment and your computer's OS version as well??

Thanks!

KaleJF

Hello, I’m on most recent update of Win 10 and most recent update of Dropbox. I’m not at my computer at the moment but everything is updated.

denwahwoo

Good morning all,

I've turned on my machine this morning and it seems to have rectified itself!? No windows 10 updates, nothing has changed on my set-up since yesterday (the problem still existed yesterday afternoon) so I can only assume DropBox has ironed this out? Has anyone else's issue fixed?

BenDBX

Hi @denwahwoo

Thanks for letting us know that this problem has resolved on your end.

@KaleJF @Erik-STA are you still experiencing this issue?

Regards,

Ben