When trying to login problem, problem show‘s up, Dropbox send a 6-diget code to my email account, this never received
Hi it was negative. I already done add no-reply@dropbox.com to my mail contact list. Check on spam or junk folder still not receive mail from no-reply@dropbox.com. for your information my problem account are [email removed as per Community Guidelines] I create this new account just to seek help from dropbox side.
Hi @natangberuq, if you don’t mind, I’d like to open a ticket and see what’s happening.
Let me know if that’s OK, and I’ll get things started for you!
same thing for me
can't receive 6 digit code , the email is accessible and nothing in the Spam folder.
Hi @yokupoku, thanks for posting this here.
If you haven’t done so already, can you please add no-reply@dropbox.com to your email contacts and attempt to sign in to your Dropbox account once more?
Let me know if this resolves the issue.
Not getting the 6 digit verification code in my email account.
Please help.
Hi there,
You can submit a ticket from our Support Team by clicking on this link : https://www.dropbox.com/support/sign-in-issues You can select " Two -Factor Authentication " as your Issue
Best Wishes,
🙂
I have been trying to access my dropbox account for the past month and have not received any 6 digit access code emails or any password reset emails, or for that matter any emails from Dropbox. I pay a monthly subscription fee so I don't think my account has been shut down as I have seen in other threads. I NEED these files!
Hi @elhdesigner, thanks for bringing this to our attention.
Could you try adding no-reply@dropbox.com to your inbox in order to see if you can receive the email when attempting to sign in again?
Are you writing to us now on the Community from another account?
This will help me to assist further!
Hey Jay,
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem. I was able to pull out my old computer, thankfully, and the code was being sent as a notification and not as an email. So I am in now but if I had not been able to resurrect my computer from the dead things would still be a problem!
Thanks for the update, I'm glad to hear that you were able to login to your account.
Enjoy the rest of your week!
When I try to login it says i get a Mail with a login code - i don´t receive these mails. If I try to reset the password i don´t receive the mails. I already added no-reply@dropbox.com to my email contacts, it doesn´t help. What should I do?
Thanks for posting on our forum, @cosimosi!
Just to clarify, have you also checked your spam folder and there’s no sign of the code/password reset email there either?
Let me know.
Yep, no Mails in my Spam Folder, not the one for the code, not the one for the password reset... the account name & mail address is [email removed as per Community Guidelines](I had to create this one to post in the community forum)
Hi @cosimosi, can I send you an email, in order for us to have a closer look into this?
yes please, thank you. You can write me to [removed per Community Guidelines]
Hey @cosimosi, I just logged a ticket for you.
Please reply back to me, when you get the chance, and we’ll have a look.
I have been trying to access my dropbox and have not received any 6 digit access code email.
I had previously added the no-reply@dropbox.com email to my contacts and that did not solve the problem.
Need help, please.
Thanks.
Hi @NHT, welcome to our Community!
Since we would need some account-specific info, in order to help you with your 6 digit verification code access, can I send you an email, in order for us to have a closer look into this?
Keep me posted, and we'll take it from there!
Hi @Megan
Thanks for your prompt answer.
Yes, of course you can sent email.
Nuno
Hi @NHT, I just sent you an email, I'll see you there!
Hi Megan,
I didn't receive any email.
Hey @NHT, did you check your email's spam/junk folder as well?
Ups... was in spam...
Answered.
No worries @NHT
My colleague @Megan will be following up shortly.
I am having this same issue and its extremely frustrating. Dropbox locked the account and will not synch files until it is updated. I have whitelisted dropbox in Microsoft 365 and the emails are not going to junk mail. If someone can help I would appreciate it. Unfortunately I have the Business plan with support but I have to be able to login to use it.
Hi @mike226, let's jump right into this!
You mentioned that Dropbox locked the account, can you clarify the precise error -if any- you get when you try to access your account?
Have you tried to add the no-reply@dropbox.com email address, to your email contacts, just to see if you'll then receive the email?
Keep me posted!
I did add the no-reply@dropbox.com to my contacts
Below is the email I recieved.
Because there was an error with your billing information, your team's Dropbox Business account has been downgraded to locked state .Your admin needs to add billing information so your team can keep using Dropbox. To resume syncing and keep using Dropbox Business, contact your admin .You can also leave this team and convert your Dropbox back to an individual account.
Hi @mike226, you being in a locked state Team wouldn't be related to your sign in issue you're facing, since you would still be able to access the account.
Are you the admin on your Dropbox account? In any case, can I send you an email, in order for us to have a closer look into this?
I am the Team Admin. My email for the team account should be [email removed as per Community Guidelines]
I can't login to my Dropbox . The 6 digit code never arrive to my yahoo email account. There is nothing in spam or any other folder. At this moment I'm using another Dropbox account based in gmail.
