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Adding extra space to a Dropbox Professional account without upgrading to a Business plan

I am currently a professional account holder with 3TB of storage space, I am 500GB away from running out of space. As a creative I work with large file sizes and I was looking to upgrade to get a few more TB of storage.

My only option is to upgrade to a Business Account, which would be fine, however you need to have a minimum of 3 licences which makes it very expensive for 2 extra TB which the Standard packages offers, I use the dropbox transfer tool almost every day so ideally I would be on the Advanced plan so I have have the same transfer limit of 100GB transfer limit which I get with Professional.

Currently I pay around £15 per month for my package, currently if I want 2TB extra I would need to pay £30 per month and get less services than I do now or £45 per month to get what I really need. which is an increase of £30 per month which is excessive.

Why doesn't Dropbox allow to increase storage space without needing to but licences which are not needed.

As a long term customer of over 10 years who uses the service every day I am getting to a point where will need to make a decision to leave Dropbox and go to an alternative provider of which there are many to to choose from.

For example: -
IDrive offer 10TB for $3.98 a month
pCloud offer 10TB for $3.95 a month

I need to do more research on this but Apple, Google and probably Amazon will offer similar services, the only thing stopping me at the moment is the hassle of transfering all my data across. But I will do it if needed.

Please Dropbox you are currently alienating what will be a big proportion of your loyal customer base.

Sort it out!

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Rich

@mdlthomson wrote:
Adding extra space to a professional account without upgrading to business

Go to your Plan page and look for a section titled Available add-ons. Do you see something that looks like this?

It may not be available to all accounts yet, as Dropbox tends to roll these things out gradually over time.

All comments

Rich

@mdlthomson wrote:
Adding extra space to a professional account without upgrading to business

Go to your Plan page and look for a section titled Available add-ons. Do you see something that looks like this?

It may not be available to all accounts yet, as Dropbox tends to roll these things out gradually over time.

mdlthomson

Thanks Rich, that solution works, surprised customer services didn't tell me about that.
I don't have to leave dropbox after all.

😁

cheezeejazz

Thanks for the post. I can't see this upgrade option but it's exactly what I need - what kind of account do you currently have? (Personal or business etc?) Thanks

Rich

@cheezeejazz wrote:
I can't see this upgrade option but it's exactly what I need - what kind of account do you currently have? (Personal or business etc?)

I have a personal account on the Professional plan.

cheezeejazz

Thanks for that

OmarSerafini

Two questions on the matter ...
1) In my panel - as of today 17 August 2022 - I still do not see the possibility of subscribing to the additional space: will the option be activated in the future?
2) I am paying for my plan through Apple: does this make it impossible to subscribe to the additional space?
Thanks in advance for the answers!

Rich

@OmarSerafini wrote:
1) In my panel - as of today 17 August 2022 - I still do not see the possibility of subscribing to the additional space: will the option be activated in the future?

If it hasn't yet been rolled out to everyone, it likely will in the future.

2) I am paying for my plan through Apple: does this make it impossible to subscribe to the additional space?

That's likely why you can't yet see it, assuming it has rolled out to everyone. Such options usually aren't available through in-app purchases. If that's indeed the case, you would need to cancel your subscription through Apple, wait for your account to downgrade back to Basic (at the end of your billing period) and then re-upgrade through the Dropbox website. You should then see the option available, again assuming that it has already rolled out to everyone. I don't know that part for certain.

shinbeth

Same issue here!

"I am currently a professional account holder with 3TB of storage space, I am 500GB away from running out of space. As a creative I work with large file sizes and I was looking to upgrade to get a few more TB of storage."

Not only you need the extra useless 2 licenses with Business vs. Pro (which I wouldn't care too much if it worked smoothly, and even if it is extra money because it's UNLIMITED STORAGE PLAN so that'd be still VERY INTERESTING but only without the useless 3-user system), but what's most annoying, they force you to recreate another Dropbox 3-user repository folder system (it doesn't smoothly sync with your Pro business) which simply is a total mess. So I can't re-sync my 8TB+ in a second, which defeats the point (my Macbook got stuck because I would have needed twice as much space - a 16TB internal SSD disk on my Macbook Pro, which doesn't exist as of 2023, in order to proceed and sync between the Pro and the Business Dropboxes).

"Currently I pay around £15 per month for my package, currently if I want 2TB extra I would need to pay £30 per month and get less services than I do now or £45 per month to get what I really need. which is an increase of £30 per month which is excessive. "

Like you perfectly described the pricing doesn't make sense at all either.

"Why doesn't Dropbox allow to increase storage space without needing to but licences which are not needed."

THIS PLEASE DROPBOX FIX IT INDEED

"As a long term customer of over 10 years who uses the service every day I am getting to a point where will need to make a decision to leave Dropbox and go to an alternative provider of which there are many to to choose from."

Same here, I'm a video creative + mixing engineer + other IT project manager working with clients. My life depends on running seamlessly and in real time multiple backup systems both physical (TimeMachine, Carbon Copy Cloner) and cloud (DROPBOX of course) because my revenue streams depend on it and so do my clients. I cannot afford to not have a cloud system backing my 8-16TB of disk space into a SINGLE CLOUD SPACE in real time.

"For example: -
IDrive offer 10TB for $3.98 a month
pCloud offer 10TB for $3.95 a month"

The thing is I've tried these services offering more space but they're not cloud systems like Dropbox, which is very fast and highly effective in indexing files and folders in real time. The only problem of Dropbox is its lack of FLEXIBILITY in the plans and out-of-date space storage capacities. Seriously who needs only 2/3/4TB max today on a Personal/Pro plan, when any PC or Macbook comes with like 8TB of internal SSD??? And probably more (12TB etc.) in the year to come. When we use 2-10GB/sec internet connections, and 500MB-1GB/sec 5G mobile phones???

"Please Dropbox you are currently alienating what will be a big proportion of your loyal customer base.

Sort it out!"

INDEED SORT IT OUT DROPBOX, MAKE YOUR PRODUCT GREAT AGAIN PLEASE

Rich

@shinbeth wrote:
Like you perfectly described the pricing doesn't make sense at all either.

You're getting much more with a Business license over a personal account. Extra space and other features aside, you also get access to additional support resources, including phone support. You're not just paying for more space.

shinbeth

@Rich I don't care about phone support, I never needed it over 10 years using Dropbox. I don't pay a Cloud to speak to people over the phone. I already have a phone carrier lol (see the irony here)

Read again my many posts. I would pay for Business if it didn't create a 3-user repository system. ONLY IF IT ALLOWED ME TO SEAMLESSLY TRANSITION FROM MY CURRENT 3/4TB PRO SITUATION TO XX/UNLIMITED SITUATION without creating this Business BS and /Dropbox folder mess.

Just extend the Pro plan with more storage Dropbox come on.

boudist

I've almost maxed out the 3TB of storage in my Professional plan. Looking at other plans, the only possible option with more space is a 3 user team account - which is not what I need or want, and is way more money for functionality I don't need.

I'm a photographer and use Dropbox to archive all my work I deliver to clients. As the years go on my storage requirements are only going to grow. But I don't need the multiple user team account. I just need more storage.

Does dropbox offer this and i'm missing it somewhere? Google drive offers tiered upgrades up to 30TB. Unless dropbox does the same I'll have to migrate everything.

Hannah

Hey @boudist, thanks for y our feedback about our Professional plan, I'll make sure to pass it on to our team.

In the meantime, you can up-vote this idea, to show your support.

Benjamin Gordon

Hi.

It seems after talking with the dropbox support team many times and looking online that I'm not the only one frustrated with the lack of add-on space within dropbox. The max you can go to as an individual is 3TB and you have to sign up for the teams (minimum 3 accounts) if you want more than 5TB of space.

Seems like dropbox are missing a trick here.

Any ideas if they are planning on introducing something like this soon?

Hannah

Hey @Benjamin Gordon, thanks for taking the time to post here.

You can up-vote this idea to show your support and if you have any questions, let us know.

shinbeth

So Apple just released a 6TB and 12TB plan.

Happiest day of my life, to finally be able to ditch Dropbox after unsuccessfully requesting an increase in capacity for my Pro plan, for almost 2 years now.

I hope as many Dropbox employees as possible will get laid off, you really deserve it for being so useless during this time in addressing our needs 🙂

Bye!

Icemanx1959

If Dropbox would upgrade their free storage like apple ( 50gbs ) then maybe it will be used because people doesn’t have the money to buy or give away for storage this is why I don’t use Dropbox anymore if you would up the storage space that will help a lot of people that can’t afford to buy storage space

Rich

@Icemanx1959 wrote:
If Dropbox would upgrade their free storage like apple ( 50gbs ) then maybe it will be used because people doesn’t have the money to buy or give away for storage this is why I don’t use Dropbox anymore if you would up the storage space that will help a lot of people that can’t afford to buy storage space

Companies like Apple and Google that offer more free space have other parts of their business that offset those costs. Apple has their hardware revenue, Google has their ad revenue. The profits they earn from those other sources of revenue allow them to offer more storage for free, as an incentive to spend money on their other services. Dropbox only has their storage revenue.

You can earn more free space through referrals and other bonus programs.

https://help.dropbox.com/storage-space/get-more-space

Benjamin Gordon

agreed. i’m off to apple too

shinbeth

"You're getting much more with a Business license over a personal account. Extra space and other features aside, you also get access to additional support resources, including phone support. You're not just paying for more space."

As I said, I'm not interested in those extra features. Also, it creates a 3-user folder system that messed up my regular Pro folder structure, so I stopped the Business trial and am not interested in the Business offer.

I solely want to keep my Pro 3TB + 1TB extra account. But I need 10TB so please allow for more storage (Google Drive offers up to 30TB on individual storage for the same price as Dropbox ++)

shinbeth

"You can earn more free space through referrals and other bonus programs."

Not a viable option. Adding 5GB bonus and 5GB bonus there won't cut it. I need an extra 6TB, not an extra 10GB.

shinbeth

"Companies like Apple and Google that offer more free space have other parts of their business that offset those costs. Apple has their hardware revenue, Google has their ad revenue. The profits they earn from those other sources of revenue allow them to offer more storage for free, as an incentive to spend money on their other services. Dropbox only has their storage revenue."

If what you say may be true, it absolutely doesn't change the fact that Dropbox should offer Pro users to get as many extra TB they wish for an extra cost proportional to that additional storage.

Implementing this just takes a line of code, and would generate an extra line of revenue to Dropbox. So it just doesn't make any sense, especially as everyone's hard drive is nearing full capacity.

XDC

Personal/Professional Plan (1 User) vs. Business Plan (3 User): What if you are a Sole Trader Business?!

Everyone needs 4TB minimum now, that's a Mac Studio.

That's a small business use sorted, then there's personal storage as well like 1TB of music if you don't want to use the likes of Spotify & Apple Music (via iTunes). What about personal images and videos!? Add another 1TB. Now, if you are a business like I am as a Graphic Designer and Logo Designer with big needs, I need at least 5TB minimum! Do something Dropbox before I go back to SugarSync!

I am only sticking around sticking around here to see if you actually care and do something with this community thread about getting more than 3TB on a one-user personal account... Ruzzle Fruzzle!

I am a long-time user and my old thread on this subject with mega Ks of votes has been swept away. This is exactly the problem from way back that has NOT BEED SOLVED. C'mon Dropbox!!! Really?