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I'm not able to share a link with 'can edit' permissions

Why doesn't the following from dropbox help actually work? View is only option...there is no way to select can edit. Why put out false information in help???

Create and share a Dropbox link with edit access

If you’re on a Dropbox Basic, Professional, or Plus account, you can give other Dropbox users edit access to your Dropbox files or folders via link. If you share with someone without a Dropbox account, they’ll only be able to preview the file or folder.

On dropbox.com

Sign in to dropbox.com.
Hover over the file or folder you’d like to share and click the share icon (rectangle with an up arrow).
From the dropdown, select can edit.

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Hannah

Hey @Chad B.2, thanks for reaching out and sorry to see you're having trouble.

Firstly, can you let me know if you're trying to share a link to a folder or to a file?

If it's to a folder, are you the owner or a 'can edit' member of the folder?

And are you seeing this behavior with all your folders/files, or just specific ones?

Keep me posted and we'll go from there.

Chad B.2

Trying to share a folder inside a folder that is shared with someone else. I am the owner and can edit. I have experienced this issue before in another situation.

Megan

Hi @Chad B.2, happy Monday!

Can you check your plan page right here, and let me know the type of plan you're currently using?

Chad B.2

Dropbox Family

Megan

Hi @Chad B.2!

Thanks for the update. As you mentioned above, the feature you want to use is available on Dropbox Basic, Professional, or Plus accounts, while you're using a Family plan.

That could be the reason you're having trouble sharing a link with editing rights.

Chad B.2

That's ridiculous to remove features when you "upgrade" to a family plan. Time to start looking for a different solution that values users.

kurtbaud

Hannah,

I have Basic. My sister has Basic. I can Share a folder with her, but I cannot set the permissions to Can Edit. Why not? Per the the Help shown in the query above, I should be able to. Why does the Help say I can do it but I cannot? Is it false advertising?

Hannah

Hey @kurtbaud, thanks for the nudge here.

Can you give us some more info as to why you cannot share the folder with 'can edit' permissions?

Are you getting some kind of error message, or are you perhaps not seeing an option to?

If you can send us a screenshot to give us a visual of the issue, that would also be much appreciated.

kurtbaud

First, in browser I always get:

Second, in desktop app I always get:

Mark

Hi @kurtbaud

On that screen you have created a shared link - that is designed as read only link (i.e. its one way).

To share it as a folder you need to follow a different process. https://help.dropbox.com/share/share-with-others - dont use a link!

kurtbaud

When I follow those directions:

2. Hover over the file or folder you’d like to share and click the share icon (rectangle with an up arrow).

... the pop-up dialog says:

This folder can only be shared as a link.

... so can you supply some different directions?

Nancy

Hi from me too, @kurtbaud.

Is it possible to send us one more screenshot of the message that you mention (the one stating that this folder can only be shared as a link)?

kurtbaud

I don't have the desktop app installed on this computer, so I cannot show that right now.

In browser:

... and if I clink on Link settings, I get:

... so it looks as if the advertisement that we can do Can Edit with Basic is untrue.

Hannah

This doesn't really have to do with your specific plan, Kurt.

Is this folder inside an already shared folder perhaps?

And are you the owner of that parent folder?

kurtbaud

Is this folder inside an already shared folder perhaps?

-> How can I tell that?

And are you the owner of that parent folder?

-> How can I tell that?

Hannah

Does the parent folder of the folder you're trying to share, have a "two people" icon on it instead of a plain blue folder?

That would indicate the the parent folder is a shared folder.

And to check if you're the owner of the parent folder, click on the "Share" button next to it in your "All files" page and then click on "who can access".

kurtbaud

Folder App in Dropbox has plain blue folder.

Folder Yodeck Digital Signage in App has a "puzzle piece" icon on it instead of a plain blue folder.

Folder Sally in Yodeck Digital Signage has plain blue folder.

Folder Amy in Sally has plain blue folder.

They all have a "Share" button next to it except for the one with the "puzzle piece" icon.

No matter above or below the "puzzle piece" icon in the folder structure, when I try to Share they all say only Can View can be used, but I should upgrade to enable all Link Settings.

Who can access is Only you for all of them.

Jay

Hi @kurtbaud, the puzzle piece means it's part of an API connecting to a specific app (most likely Yodeck).

Due to this, you can't share the App or Yodeck folder, or any subfolders, to any user since only the app in question can access that entire folder structure.