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Black Friday deal

Buzzly2012

I saw a Black Friday banner across the top of my Dropbox account, for a 25% discount to upgrade to Plus. I accidentally closed the banner but now I can't see how to get the discount. Any help, anyone?

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Megan

Hi @mstcl, would you mind if I send you a ticket, in order for us to have a closer look into this?

BenjiM

Germany!

mstcl

Please do, thank you!

mstcl

Dropbox directly provided me a promotion that doesn't work.

This is the second time this has happened in the past month.

What happened:

I receive a promo email to my account, with the subject "We've got your holiday photos covered."
In it, they offer "25% off an annual Dropbox Plus Plan."
So, I think, "I'm on a monthly plan. They want to upsell me to an annual plan. Sounds great!"
But when I press the link, the promotion doesn't work. The error says, "You're already on Dropbox Plus."

Why this is frustrating:

Nowhere in the promotional email does it mention that you cannot already be a Dropbox Plus user.
The promotion email went to my Dropbox account email, so my account details are accessible. If I don't qualify for a promotion, they shouldn't send it to me. It's deceiving, a waste of my time, and a poor customer experience.
This is the second time something like this has happened within a few weeks.
I'm contemplating reporting this to the BBB. It probably wouldn't achieve anything, but someone has to do something. Otherwise, Dropbox's marketing team may keep doing this.

Has anyone else encountered this issue?

Promo email:

Screen Shot 2022-12-12 at 11.34.01 AM.png

Megan

Hi @BenjiM & @mstcl, I just sent both of you an email, in order for us to have a closer look into this.

Cheers!