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Should I combine my account or create a new account??

Hey! I was sent two emails from my company during the onboarding process. The first was to access a specific teams folder, the second was to join their DropBox team. I followed the link to access a specific teams folder first which prompted me to create an account. Once I followed the second link to join their DropBox team, it said I already had an account (from the first link) and that I would need to either combine the accounts or keep them separate and create a new account.

I'm a little nervous to combine the accounts because it seems like there are some stipulations that will treat my account differently than it would if I had joined the right way from the start. The first account was created using my company email which I imagine I wont be able to reuse if I create a new account.

Does anyone have a suggestion on what the safest route is to not mess up my company's dropbox on the first day and still be able to use my work email as my main account? 🙂 Thanks!

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Walter

Yes, you're correct @harrisongaeng - it's referring to all the files you had already stored on that account so far.

Let me know how you get on!

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Walter

Hey @harrisongaeng, thanks for using Dropbox and welcome to the Community!

Could you clarify if you tried joining the team with your personal email address or if it was with an address your company has assigned you?

Also, what are you trying to accomplish here? Do you want to join the team or just a share a folder with them?

Let me know and we'll take it from there.

harrisongaeng

Hey @Walter thanks for the follow up. I tried to access a specific folder via an invitation link before joining the team via that invitation link. When I did that it prompted me to create an account under my company email, which I did. However, I realized I was supposed to join the team account first because now it is considering my work email to be a stand alone personal account and not associated with the company account. When I went to join the company account via the invitation link I was sent in email, it asks if I want to:

1. Combine my "personal account" with the company account. However my "personal account" is the one I created with my work email when I followed the first invitation link which was to access a specific folder in the broader company account. This route says that my content in this company will only be visible to myself and my admin which is not what I want. I want everyone in my org to be able to access my content (or whatever access my org wants to give me)

2. Keep the accounts separate. I'm assuming this means I would need to create two accounts under my company email and I'm not sure that's possible so I'm hesitant to go this route. I can't find any more info on this though.

End goal is to have access to my company's account under my company email with as much access as I'm supposed to have. I hope this helps clarify the scenario.

Thanks so much for the help!

At this point, it's giving me the option to cvo

Walter

Thanks for the additional information @harrisongaeng - most appreciated!

In this case, you should choose the option to merge your account into the team account since you used the company email address to create a new Dropbox account before joining the team.

I hope this helps and please let me know if you have any more questions.

harrisongaeng

Thanks @Walter! Below is the message I'm receiving. This probably would have been the better question to ask from the start but is my assumption correct that this prompt is referring to any files that I had stored in my "personal" account prior to merging the accounts? I was initially reading it as any file I would add post merger would be restricted to my admin and myself. Screen Shot 2022-12-13 at 2.14.26 PM.png

Walter

Yes, you're correct @harrisongaeng - it's referring to all the files you had already stored on that account so far.

Let me know how you get on!

harrisongaeng

Fantastic! Thanks for all the help.

Walter

I'm just glad I could help @harrisongaeng

Take care and see you around the Community!