I am trying to subscribe to a plan, and I get this message instead of being able to sign up:
Your plan and billing information are managed externally
Hey everyone.
Even though this issue should be resolved, please try upgrading again through a different browser or a private browsing window.
If the issue persists, please let us know.
Im experiencing the same "none currency issue"
Cant't upgrade to DB+, system says that the account is managed from outside. Payment information in account settings is not available.
I keep getting a "Your plan and billing information are managed externally." message and I cannot upgrade to plus.
I had a plus account, then was added to a family account by mistake. I messaged one of the dropbox chat yesterday and it said I should leave the family, downgrade to basic, then I can upgrade back to plus. I did as instructed, and I kept getting that message. We even asked the person who added us to the family and we are removed on their end.
I messaged the dropbox again yesterday who said try incognito and it gave the same error message. Then directed me to IT, so I wrote a message abut I haven't heard back.
This is day 3 issue now with "Your plan and billing information are managed externally." and I cannot use my dropbox.
Having the same problem. I wanted to downgrade from Professional to Plus and was told I had to cancel my Professional subscription and THEN to Plus. I cancelled Professional but now it won't let me upgrade at all. I use DropBox at work and it is super important that I'm able to sync files with my coworkers. Need this resolved ASAP!
I'm having this same issue
this is so frustrating and the support is sooooo bad with his company
Doesn't work
I have the same problem can not upgrade to plus from basic. 'Your plan and billing information are managed externally'
Having the same issue here too.
Same issue. Tried different browsers and private browser
This is getting to be a huge problem for my business. My drop box is not syncing and I cannot resolve it. When will drop box have a solution. I am happy to pay for the upgrade/renewal but it will not let me and there does not seem to be a work around. I never got any messages that this was happening, no notice that I was running out of storage or I had to renew. Nothing.
Hey all, thanks for notifying us about this!
We are aware of an issue affecting Checkout on Dropbox.com and our Engineers are working to fix this. Thank you for your patience!
Finally they fixed it. I'm good now.
Hey all,
Our Engineers are actively looking into the issue at hand, and we will reach out as soon as it’s resolved.
Thank you,
Dave
So it was an issue on your side. Hopefully it doesn't come up again.
I have the exact same issue. I cant "Upgrade". I cant add credit card. I cant contact customer support. Dropbox, you have a great service, but your support is subpar. If I have issues with billing, my goto should not be asking the community. I have spent several hours trying to get this resolved and still have no clear path to getting this resolved.
Strange, they've fixed it like yesterday, works for me now and judging by posts - for everyone.Have you tried incognito mode in browser?
RE the support - I've emailed to "billing-support@dropbox.com", the only address I've managed to find (in my old receipts)
I am trying to upgrade my storage space and every time I get an error that says "my account is managed externally" I click upgrade and it won't even let me put in my credit card information, it automatically reverts me to the Subscriptions Management page with that message. My shared folders from work have stopped syncing and I need to view updates from a coworker so How do I get more storage space?
Hey @baileyhoward2400, sorry to hear you're having issues with this.
Could you clear your browser's cache or try another browser or an incognito window and let us know if you still get the same error?
Cleared the cache...still get the message
Tried incagnio... message still the same
and tried in Google Chrome...same
I was also facing the same issue - https://www.dropboxforum.com/t5/Plans-and-Subscriptions/Dropbox-India-UPI-Payment-failed-and-unable-to-change-the/m-p/635654/highlight/true#M16754
So did they have to fix something on their end for you to finally be able to upgrade?
I was able to fix this by Upgrading through the Dropbox iPhone App. I believe that the iTunes/Apple Store is what managed my account externally.
I am frustrated by facing this error while re-subscribing/upgrading my plan to dropbox plus. I tried all the options mentioned on community forum like trying to re-subscribe from different browser/incognito mode/by changing email address. Also, I couldn't find payment method in billing section to change it as per one of community answer. I did chat with support twice. Both of them couldn't help. I need to work on dropbox files urgently. Can someone from support look into this matter and help me to resolve this.
Hey @Shivam2, sorry to hear you're having issues with this.
Since you already contacted our support team, could you share your ticket ID so that we can look them up in our system?
I have cancelled my monthly subscription through Google Play (which I have had for years) in order to sign up for a yearly subscription through Dropbox.com. Dropbox now asks me to upgrade (since my Google Play subscription has ended) and when I try to do that, I only get an error message ("Your plan and billing information are managed externally."). There is nothing else I can do. I removed the Google Play subscription completely and tried logging in via a different browser/incognito mode (as one solution on here suggests). So far, nothing has worked. What is particularly frustrating is that I cannot contact Dropbox support because I am on a basic plan now. I have been a paying customer for years and I intend to remain one, but I cannot seem to get any help with this from Dropbox directly.
Hannah I need help with my Dropbox existing paid account urgently.
I contacted you three weeks ago about being unable renew my Dropbox subscription after trying to move the payment from Apple to Dropbox directly.
You said there was nothing you could do at this time and that I should allow the Apple subscription to expire and then renew my sub via Dropbox. I express concern in that chat that allowing my sub to expire was risky and you said it would be fine.
Now my account is cut off and my work files are no longer syncing.
I cannot renew with Dropbox (error: Your plan and billing information are managed externally) an I cannot renew with Apple (error: There was an error. Please try later). I have tried with multiple working cards. I have tried a private browser window.
I can no longer access live chat for help as I don't have a subscription. My work files are no longer syncing and I am totally stuck without access to my work files. I need assistance to get my account operating again asap please.
I still cannot upgrade, not in a different browser, not in a private window. This is starting to use up a lot of my time and I need to be able to sync between computers asap. I could migrate my files to a different Dropbox account, but I think it is easier to just use a different cloud service altogether. (Sorry for the tone but it is driving me nuts that I cannot even contact support about this.)
