I confirm that I also get the error message "Something went wrong from our end" when I want to access my files through the Dropbox web app. This situation is making me very uncomfortable.

Can anyone help?

Thanks

cowboypmv

When trying to access my files I see "Something went wrong on our end."

If I try to share my files with someone, the user sees a 404 error

Megan

Hey @IanLovesCake, I hope you're doing well!

Does that happen when you try to preview your files on the web? If so, are we talking about all of the file types too?

If I were you, I'd try switching onto a different browser, and also try an incognito tab on your current browser.

Keep me posted!

Megan

Hi @Yulia605 & @RosendoJose, thanks for posting here!

Does the error remain today when you try to access our website? Have you tried a different browser, or an incognito tab on your current one? If not, feel free to give it a go, and let me know.

Don't forget to send me a screenshot of the error message, in case you still see it pop-up.

Thanks!

adamlove

I have the same issue, and going incognito does nothing to fix it. Same thing with other browsers.

cowboypmv

What's happening? I can't access my files, I get an error "Something went wrong on our end". This happens from the browser, I can still access the files from my phone, but when I try to share them, I see a message that I do not have rights to share them. The old links also don't work, they just show 404.

Walter

Hi @cowboypmv, sorry to hear about this.

It sounds like your shared links may have been banned. How long have you been getting this error?

Did you receive an email from Dropbox informing you about this perhaps?

Keep me posted!

cowboypmv

But why can't I access my own files in this case?

Walter

Are you using a particular browser to access your files @cowboypmv?

Have you tried clearing its cache or using another browser?

RosendoJose

Good morning, Megan,

I use Opera browser and I continue to see the error message

However, I tried Chrome browser (I didn't try it before) and... there is no access problem. I can see and access all files.

May it help you to recognize and to solve the problem?

Thanks for your colaboration.

Megan

Hey @RosendoJose, interesting.

It sounds like it might be a browser specific issue, since Chrome works smoothly.

Sometimes this could be the result of a security setting or a plugin installed on your browser. Can you visit our website on a browser without any active plugins and see if that changes the behavior?

As an additional step, clearing your browser's cache would be helpful.

Feel free to also try these steps on your end, @adamlove. I am here to know the results!

Rich

@VertexDesign wrote:
So Dropbox is down globally by the sounds of it... oops something went wrong at our end...

Dropbox is not down globally. It would seem this issue is only affecting a select few people. I'd suggest trying some of the troubleshooting steps mentioned in this thread and let us know the results. I'd start by trying another browser.

adamlove

Replying to @Megan

Cleared cache, turned off adblock, used incognito, and I'm still getting this error message. I'm using Opera GX. There was no major update to the browser I use in the time that this issue came up, because it was working normally until a few days ago. Maybe there was an internal update on Dropbox that caused a sudden conflict with the browser? I have both Mac and Windows desktops that both use Opera GX, and they are both having the same errors.

I am able to get it to work on Chrome after some strong arming, but I do most of my daily workflow on Opera, so it comes at a major inconvenience to my workflow. Thank you for your collaboration. Hopefully someone on the Dropbox IT team can get this figured out soon. Like I said, it was working perfectly until a few days ago.

Opera Snapshot_2022-11-08_113634_www.dropbox.com.png

RosendoJose

My situation is exactly the same. After clearing cache I access from Chrome but not from Opera. On Saturday I worked on the files and on Sunday I couldn't do it anymore, without having made any changes.

adamlove

Any movement on this? It's been nearly a week and it hasn't been solved.

RosendoJose

I reinforce the question posed by adamlove. In my case, presumably, the problem concerns the Opera browser, so Dropbox should analyze what can or should be done.

Hannah

Hey everyone, thanks for your reports.

I was able to check with our Team, and it turns out that while Opera was working with Dropbox up until recently, Dropbox works better on the suggested browsers here.

This would explain the behavior you experience.

I am sorry for any inconvenience this might have caused, I understand this isn't ideal, but you can still access Dropbox through a different browser, and our apps too.

AThaxton

I guess another option is for all of us to ditch Dropbox and move over to We Transfer since it seems Dropbox is not going to solve this issue.