Child Item

Message from Dropbox about completing date of birth by 1st September or lose Family Plan Access

I received the same email & have the same issue. I can't find where to update the DOB from! This truly frustrating for how much we pay for this service. Not to mention that we store important personal and business data on it.

DropBox team, please sort this out!

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Accepted answers

Jay

Hi everyone, as this is account-specific information, if you've been receiving these notifications, please could you contact the support team directly in order for them to assist further on their end.

All comments

Hannah

No worries, may I reach out to you via email myself, so we can look into this?

anabranez

It would be a great help! I am waiting for your message to my email. Mi e-mail is [removed per Community Guidelines] for this account.

Hannah

Not a problem, I just sent you an email, so make sure to get back to me when you get a chance!

thuth

How can i change my date of birth, i typed wrong date of birth and i can login to dropbox. Thank you.

Megan

Hi @thuth, thanks for posting here!

I've merged you into this thread, because it echoes what others have also expressed.

Can you follow Jay's instructions on how to contact our Support team about this? Once you do, let me know the ticket number, so I can locate it on our system.

Thanks a bunch!

thuth

Dear Megan,

Thank you for your email. Could you please give me the email of Support Team, so i can email directly to them. Through "Contact Dropbox support", i just can chat with Chatbot and no thing can be solved. I am worry that my account will be disable soon after 48 hours as Dropbox's notice sent to my email.

Looking forward to hearing from you asap. Thank you so much for your consideration and prompt support.

Best regards,

Thu Tran

Megan

Hi @thuth!

I just sent you an email, and I'll be happy to see you there.

Cheers!

Quang Van 98

Hi! I entered the wrong year of birth information, how do I correct it? Please help me ! What are the proof steps?

Hannah

Hey @Quang Van 98, thanks for reaching out to us about this.

Can I actually send you an email to the address you have here on the Community, so we can look into this internally?

Rafael_

I'd like to know how can I do to change my age in my dropbox information. Today dropbox sent me a email and said that I need to change my age If Iwant to keep my account. I only have 48 hours to change my age so, I would like to receive your answer, Thank you very much.

Rich

@Rafael_ wrote:
I'd like to know how can I do to change my age in my dropbox information.

If you entered your date of birth incorrectly:

Contact Dropbox support within 30 days to have your account reactivated.
Our support team will ask you to provide proof of your date of birth.
After your information is verified, you’ll be notified through email when your account has been reactivated.

https://help.dropbox.com/accounts-billing/plans-upgrades/dropbox-family-age-requirements

seungyea90

Hi there,

I received the invitation to join a family plan, I read it quickly and I entered wrong date, not my date of birth.

I use Dropbox for work so my account can't be deleted.

I want to be reach out via email since I haven't found a any solution to change the date

Please I appreciate some help. Thanks

Hannah

Hey @seungyea90, thanks for letting us know about this.

Can I send you an email, so we can look into this internally?

Valeria_

I wrote my date of birth wrong, I urgently need a solution, please

Rich

@Valeria_ wrote:
I wrote my date of birth wrong, I urgently need a solution, please

You'll need to contact Support to have them correct it.

DC2022

I mistakenly input the wrong age, as the result, it shows "You do not meet the minimum age requirement to use Dropbox Family."

how to proof of being of age > 16??

Hannah

Hey @DC2022, thanks for bringing this to our attention.

Can we actually reach out to you via email, so we can look into this internally?

DC2022

sure please contact me via my email thanks

Nancy

Hi @DC2022, and sorry for jumping in.

I’ve opened a ticket for you, so please reply back to my email, when possible.

Cheers!

Valley Jesse

I tried to upgrade to a family plan and must have entered my date of birth wrong and it says i am not 16yrs of age or older and my account will be deactivated in 48hrs, i want to know how I can edit and verify my age so my account is not de activated

Megan

Hey there, @Valley Jesse, thanks for posting here today!

Can you try what Jay suggested here? If you contact our Support team, reply back to me here and let me know the ticket number, so I can locate it on my end too.

Thanks a bunch!

fasdb

hi, i used a shared email with my daughter and my daughter mistakenly clicked on the invite, entered her (my daughter's) name and age, and now it is saying my new dropbox account will be disabled due to being less than the required age.

It says to submit proof of age by contacting support at dropbox.com/support, but the only options I see there are Chatbot and Community.

I want to know how I can submit my proof of age. Thanks.

fasdb

hi @hannah can you also contact me via email as i have the exact same scenario. thanks.

Megan

Hi @fasdb, happy Monday!

I just sent you an email. Reply back to me, and we'll take it from there.

Cheers!

Andrew691

I have the same problem and its almost impossible to get anything back from Dropbox. Apparently at 53 I am not old enough to have a Droppbox account!

Andrew691

I wanted to upgrade my Dropbox account after having it for three years and they wont let me do it as they say I am not old enough. As a man in his 50's and having had the account for three years, not sure why they think this.

Trying to speak to a Support is impossible. You only ever get through to a Chat Bot who doesn't answer questions I ask. They also terminate the Chat very quickly.

I have been trying to resolve this for months and spent hours and every time I "speak" to a Bot, I get difference answers.

I cant see anywhere where my DOB is listed nor do I recall ever being asked it.

My account is now locked and I have to make a presentation on Monday and cant unless it is unlocked and I can get to the file. They have just told me they dont open over the weekend.

I think people should know what poor service they offer once they are signed up.

Megan

Hi @Andrew691, sorry to hear about that!

Would it be okay for me to reach out via email, in order for us to have a closer look into this?

Keep me posted!