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dropbox.com is not available via the Internet provider, but OK via mobile

Hi,

I have Dropbox app on 2 work PCs. Thus I keep my data sync-ed.

Suddenly I've noticed that the data is out of sync. The Dropbox app is not reaching the cloud data.

I've tried to connect to www.dropbox.com - no way. Timeout.

Various browsers (Chrome, FF, Brave), different PCs and OSes (Window10, Linux Mint), at last, even my neighbor from his ones - to no avail.

But when I've used the modem connected to the Internet via mobile provider - I've got success. Actually this message is composed in this way.

Yesterday my ping www.dropbox.com returned success, today - not. Similarly, yesterday I could trace the route till 162.125.72.18, but today this is broken too.

My provider cannot help me, they say.

I'm desperate. Any help appreciated!

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Accepted answers

Walter

Hi all, could you try the suggestion outlined here and let us know if it improved matters for you at all?

All comments

d is

Today's trace route has the last successful IPs:

91.204.213.201

213.248.84.106

and then * * * a lot of times and timeout

But, once again, yesterday the routing was OK till the dropbox.com

Walter

Hey @d is, sorry to hear you're having issues with connecting to our website.

Could you please send us a screenshot of the exact error you're getting when trying to access your account on our website?

Have you made sure that this is not caused by an antivirus or a firewall?

Keep us in the loop!

d is

Hi Walter,

Thank you for replying!

The message is simple and it varies with the browser. But the common idea is: not connected due to timeout.

E.g. FF says:

The connection is timed out

This site can't be reached

Chrome:

www.dropbox.com took too long to respond

An error occurred during a connection to www.dropbox.com

Please note, the Dropbox client fails to connect as well. No error messages, just no sync.

No firewalls, no anti-viruses on my Linux PCs.

My neighbor has the same results on the Windows one.

Andrey8

Hello, Our company is an internet provider in a small town in Ukraine. From May 30, 2022, your resource is no longer available for our entire pool of IP addresses.
IP 195.250.47.0/24
AS59602

Please provide a reason.
Our email is [removed per the Community's Guidelines]
In addition to the war that is taking place in our country, your lack of attention to our problem is still lacking.

Sincerely, Director of Forpost LLC
Malovatsky Andrey.

Mavamaks

My IP adres was blocked by dropbox.How to solved this problem?

Walter

Hey @d is, may I ask if you've also tried another wifi network or if you've contacted your ISP again to ask for more information about this?

Walter

Hey @Andrey8, sorry to hear about this.

I just merged your post under this thread as it kinda echoes the OP here.

Could you provide some additional information about the issue you're facing and/or some screenshots so that we can have a visual too?

Walter

Hey @Mavamaks, sorry to hear you're having issues with this.

I just merged your post under this thread as they seem similar.

Can you please let us know if you've contacted your ISP about this and where exactly you're located at the moment?

Any additional information is more than welcome!

Mavamaks

Hi, thanks for your reply. Yes , my situation is the same. I call my provider, they can connect with dropbox.com , but I cannot . They say me that problem with communication dropbox and my home IP address. I can connected in my dropbox account via mobile net only. I am from Ukraine ip 194.54.163.183

fraserka

So I have a colleague in Ukraine ... we was able to get on Dropbox on 5.31 ... but was unable to get on today (not even when I sent him a link to upload to). Anyone found a work aroud?

Walter

Hi all, could you try the suggestion outlined here and let us know if it improved matters for you at all?

Mavamaks

Hi, I did it .Every thing is working.Thanks!

aburlachuk

Hi there!

Last week there seems to be a major issue in Ukraine accessing Dropbox website and sync problems.

Me any my colleagues are experiencing them on different devices and in different networks.

Using VPN helps though, so I was wondering, if there might be any traffic problems to Ukraine from the Dropbox side?

Zer1

hello everyone. I'm from Ukraine and had the same issue. It started last week. As mentioned above, change of DNS servers in Network settings helped. But pay attention: google as many different DNS as possible, because some of them work and some not during different periods of time. I just regulary switch them when have need to use dropbox. Can't tell why it is happening, but i think it is something on Dropbox side. Because this is the only website which doesnt work correctly on my PC.

Advice: after changing dns wait for 1-2 minutes and only then try to access Dropbox.

My experience here: https://www.dropboxforum.com/t5/Dropbox-files-folders/err-connection-refused/m-p/601092/highlight/true#M233364

Also when enter to Dropbox with anothe DNS don't forget to make few tries to upload/download files (if 1st try isn't successful). Sometimes i just wait for 30 seconds and try again, and it works. And sometimes one more change of DNS is needed.

d is

Hi all,

As we can see, the problem does exist (or at least existed). For now I have access to the Dropbox (changed the DNS from 8.8.8.8 to my local provider address), via the Dropbox client as well as via browsers. But I believe the solution with the tossing of the DNS servers is not what we have to do. Some sort of permanent solution to this problem is expected from the Dropbox team.

Maybe the solution is found already and today's normal access to the Dropbox is the result of it - who knows...

Cheers,

Dmytro,

Kyiv

Zer1

Today have access to Dropbox via default DNS too, but uploading/downloading files doesn't work for now.

DNS given by my Internet Provider is 193.106.144.6.

Zer1

06.06.2022 in the morning didn't worked, but starting from 10:00 approximately everything works fine including uploading/downloading.

Mavamaks

synchronization doesn't working again

Hannah

Thanks for keeping us updated on this, everyone.

I'm happy to see that the steps Walter linked above have been helpful.

Are you still having an issue with this now, @Mavamaks?