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How can I cancel a free trial?

jwool1965

When I started the free trial subscription I had an Android, now I have an Iphone. How do I cancel my free trial?

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Walter

Hey there @jwool1965 - how are you today?

At first, I'd suggest taking a look at the following Help Center article:

https://help.dropbox.com/billing/cancel-free-trial

Let me know how this goes!

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Daphne

Thanks for reaching out to us here @Masha1!

Since you're not able to see the option to cancel the trial from your account settings online, it sounds like you might have started the trial from within the Dropbox mobile app. Is that right?

If so, please check out these steps and let me know if that does the trick!

Masha1

no,I didnt install the app. I started it from my laptop

Daphne

Thanks for getting back to me here @Masha1!

Can you let me know what your Plan tab reports your subscription to be right now? If possible, please send me a screenshot, excluding any personal info.

Masha1

Unfortunately, I cant attach files here.
Under the Current plan it's written
Dropbox Basic and on the right there's a button "Upgrade".
Then there's an info Personal dropbox space". And at the bottom Bonus type
Getting started completed 1 out of 7 steps Not finished.
Maybe my trial didnt start,cause I didnt complete those steps? It's just confusing..
Thank you,Daphne!

Sekinahkirk

Still after hours /days trying to follow the drop box instructions and there is still no option to remove this stupid app that wants my $$$. Its going to charge $15 for the most crap service ughhh I hate this app!

Daphne

Hey there @Sekinahkirk, I'm sorry to hear you're having trouble with this!

Can you just clarify for me, did you try the steps outlined here to try and cancel the subscription?

Let me know - thanks!

MrTony

I have a trial Dropbox Business team that ended, and now I want to downgrade to my personal accout that I had before. I have to contact DB since I can't do it my self, but there is no form or e-mail that I can use, I have been looking for the last hour, but to find a form to buy something took me 30 seconds...

So, can someone here tell me how to get in contact with someone that can erase my trial team, so I can delete my account for good?

//T

Casper777

Hi there

Took me 15 seconds to find this. You, as the admin, need to inititate the process from the admin console in the DBX Business account. https://help.dropbox.com/accounts-billing/plans-upgrades/convert-individual-plan

Some advice. Make a copy of your data to an external drive too. ;-). Never know...

Regards

Casper

MrTony

Thanks for the help!

I did find that page to, but in my my sense of mood I didn't read all the way

Regards

Tony

smithda8

I got a free month of Dropbox. I don’t wish to continue. How do I cancel?

Rich

@smithda8 wrote:
I got a free month of Dropbox. I don’t wish to continue. How do I cancel?

https://help.dropbox.com/accounts-billing/cancellations-refunds/downgrade-dropbox-plus-professional-plans

Daneshia94

Canceling before the trial

Lusil

Hi @Daneshia94, thanks for reaching out to us.

I moved your post to this thread, where other users have had this question.

Whenever you have a moment, have a look at what is mentioned and let me know if you have any trouble along the way.

Cheers!

padmajasanjeevi

I want to cancel my dropbox trial

Rich

@padmajasanjeevi wrote:
I want to cancel my dropbox trial

https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial

sgaurav

I just try to cancel my free trail but it’s going around and around

Megan

Hi @sgaurav, wish you a wonderful Monday!

Have you tried out these steps in order to cancel your trial?

Also, when you say around, do you mean the website is not able to process it?

If so, I'd suggest trying out a different browser, and seeing if you're able to succeed there.

Let me know how it goes.

katyfildara

Hi there I signed up for a free trial and was unable to cancel it before the subscription was charged. I understand that this months fee cannot be refunded but I cannot see the subscription ANYWHERE either on my laptop or mobile device to cancel it. Can anyone help. When I check the plan on my mobile it states its already a basic plan, (I cannot find it on my laptop which makes me consider I more than likely signed up on my mobile and according to the info online you need to cancel on the device you signed up on) But the subscription has been charged and withdrawn from my bank account 😞

Megan

Hi @katyfildara, thanks for posting and sorry to hear about this.

Would it be okay for me to reach out to your Community linked email?

I'd be happy to look deeper into this for you.

Let me know.

Michaelsen

Same here. I need help to cancel PLEASE

KevinBlue28

The avatar is your profile picture.