When I started the free trial subscription I had an Android, now I have an Iphone. How do I cancel my free trial?
Hey there @jwool1965 - how are you today?
At first, I'd suggest taking a look at the following Help Center article:
https://help.dropbox.com/billing/cancel-free-trial
Let me know how this goes!
Thanks for reaching out to us here @Masha1!
Since you're not able to see the option to cancel the trial from your account settings online, it sounds like you might have started the trial from within the Dropbox mobile app. Is that right?
If so, please check out these steps and let me know if that does the trick!
Thanks for getting back to me here @Masha1!
Can you let me know what your Plan tab reports your subscription to be right now? If possible, please send me a screenshot, excluding any personal info.
Hey there @Sekinahkirk, I'm sorry to hear you're having trouble with this!
Can you just clarify for me, did you try the steps outlined here to try and cancel the subscription?
Let me know - thanks!
I have a trial Dropbox Business team that ended, and now I want to downgrade to my personal accout that I had before. I have to contact DB since I can't do it my self, but there is no form or e-mail that I can use, I have been looking for the last hour, but to find a form to buy something took me 30 seconds...
So, can someone here tell me how to get in contact with someone that can erase my trial team, so I can delete my account for good?
//T
Hi there
Took me 15 seconds to find this. You, as the admin, need to inititate the process from the admin console in the DBX Business account. https://help.dropbox.com/accounts-billing/plans-upgrades/convert-individual-plan
Some advice. Make a copy of your data to an external drive too. ;-). Never know...
Regards
Casper
Thanks for the help!
I did find that page to, but in my my sense of mood I didn't read all the way
Tony
@smithda8 wrote:I got a free month of Dropbox. I don’t wish to continue. How do I cancel?
Canceling before the trial
Hi @Daneshia94, thanks for reaching out to us.
I moved your post to this thread, where other users have had this question.
Whenever you have a moment, have a look at what is mentioned and let me know if you have any trouble along the way.
Cheers!
I want to cancel my dropbox trial
@padmajasanjeevi wrote: I want to cancel my dropbox trial
Hi @sgaurav, wish you a wonderful Monday!
Have you tried out these steps in order to cancel your trial?
Also, when you say around, do you mean the website is not able to process it?
If so, I'd suggest trying out a different browser, and seeing if you're able to succeed there.
Let me know how it goes.
Hi there I signed up for a free trial and was unable to cancel it before the subscription was charged. I understand that this months fee cannot be refunded but I cannot see the subscription ANYWHERE either on my laptop or mobile device to cancel it. Can anyone help. When I check the plan on my mobile it states its already a basic plan, (I cannot find it on my laptop which makes me consider I more than likely signed up on my mobile and according to the info online you need to cancel on the device you signed up on) But the subscription has been charged and withdrawn from my bank account 😞
Hi @katyfildara, thanks for posting and sorry to hear about this.
Would it be okay for me to reach out to your Community linked email?
I'd be happy to look deeper into this for you.
Let me know.
Same here. I need help to cancel PLEASE
The avatar is your profile picture.
