I have been trying for days to cancel my free trial with no avail. I go to my account, open the "Plan" tab, and then proceed to click "Cancel Trial" but nothing happens.

Every link that I have found has led me to the same page where the same thing evidently happens. I have been logging on and doing this for about a week now and nothing has changed.

Can my membership status be changed internally so that I am not charged on 5/12?

unknown

Hello @idarcy997!

I recommend that you clear your browser cookies and cache. Below I have provided step-by-step instructions on how to do so. After you are done, go back and cancel your trial (I will also provide instructions below). If you are trying to cancel from the DropBox App, Uninstall the app and then reinstall it. I hope this helps!

How to Clear Browser Cookies and Cache

Chrome:

On your computer, open Chrome.
At the top right, click More (Button with Three Dots).
Click More tools
Clear browsing data.
At the top, choose a time range. To delete everything, select All time.
Next to "Cookies and other site data" and "Cached images and files," check the boxes.
Click Clear data.

Microsoft Edge:

Open the new Microsoft Edge and then select Settings and more > Settings > Privacy and services.
Under Clear browsing data, select Choose what to clear.
Under Time range, choose a time range.
Select Cookies and other site data, and then select Clear now.

Firefox:

Click the menu button and select Preferences.
Select the Privacy & Security panel and go to the Cookies and Site Data section.
Click the Clear Data… button. The Clear Data dialog will appear.
- Cookies and Site Data (to remove login status and site preferences) and Cached Web Content (to remove stored images, scripts, and other cached content) should both be check marked.
Click Clear.

How to Cancel Free Trial

If you signed up for your free trial with a phone or tablet (through iTunes or Google Play)

Learn how to cancel your free trial if you signed up with a phone or tablet.

If you signed up for your free trial on a desktop computer or laptop (through Dropbox)

Sign in to dropbox.com.
Click your profile picture or face icon in the upper-right corner.
Click Settings.
Click the Plan tab.
Click Manage plan.
Click Cancel trial.
Click I still want to downgrade.
Select the reason why you’re canceling.
Click I still want to downgrade.

You’ll receive an email confirmation that your free trial has been canceled. If you signed up with a credit card, your plan will downgrade at the end of your trial period. If you signed up with PayPal, your trial will end immediately.

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idarcy997

Hi anonymous ,

Thanks so much for the info! Unfortunately, I tried this but nothing changed.

unknown

Hello again @idarcy997!

I recommend that you contact DropBox support at https://www.dropbox.com/support. (Please note DropBox's support hours are Monday through Friday). But before contacting support, check to see if you received an email confirmation when you tried to cancel your trial. If you paid via Credit Card, and received an email confirmation, your plan will downgrade at the end of the trial period automatically. It may still show the trial in your plan settings, but at the end of the trial period it won't show and you won't be charged. I hope this helps!

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❤️ Did this post help you? If so, please mark it for some Kudos below.

👍 Did this post fix your issue/answer your question? If so, please press the 'Accept as Solution' button to help others find it.

👎 Did this post not resolve your issue? If so, please provide some more information so we can try and help - please remember we cannot see over your shoulder, so be as descriptive as possible!

zuzutx

can you please cancel my free trial ? it is impossible to find where i need to go, i triied for the last 20 min. you have my email on the account thank you . i dont want to call my bank for this.

Walter

Hi @zuzutx; welcome to the Community and sorry to hear you're having issues with cancelling your trial.

As your query seems to echo this discussion, I just moved your post under this thread. Feel free to take a look and let us know if you have any follow up questions.

Thanks!

unknown

Hello!

You can follow the relevent steps to cancel a free trial below:

https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial

zuzutx

ok walter, i cant do it through there so if you can cancel my account now please.

EstherD

I've been trying since yesterday to cancel my trial professional membership to no avail. Can i please get a real person to assist me. I have followed all of the can responses and stil the cancel trial button is not working. My trial ends tonight.

Lusil

Hi there @EstherD, thanks for reaching out to us. I moved your post here, as other users have been expressing a similar concern.

Have a look at what they mention and, if you're still having trouble cancelling your trial, check your options to contacting our Support team from here for a better look into this.

If you have any trouble along the way, just give us a nudge. Cheers!

paul35

1st of all, What is my "AVATAR"

2nd, how do I cancel this 14 Day FREE TRIAL so I'm not charged for a subscription.

DougieC

Hello, I have signed up to a free trail, you asked for my credit card detials. I want to cancel immediately. However, it is impossible to follow your instructions. I have an old personal basic account and new very new business (free trail). I want to cancel the new business free trial immediately but I cannot find any records of my credit card details. Please help. I have wasted an hour trying to sort this out. Thanks

Lusil

Hey @DougieC, thanks for nudging us on the Dropbox Community.

I moved your post here, where other users have mentioned a similar experience.

Have a look at what is mentioned already and if you have any trouble along the way, just give us a shout. Cheers!

Pieter Botha

Hi there, I dont need the extra space anymore. Thankyou

Pieter

Danntfc

I recently had a dropbox plus trial subscription for 30 days on my iPad. I cancelled it via how you should in subscriptions on my iPad many days before it should have ended. It says trial has ended however I have now got a email saying stating Your payment cannot be completed but it's because I don't have my credit card details in on my Apple device. I didn't want the extra 30 days as I thought I cancelled it as only wanted the trial time. Some files were syncing at the time of when the downgrade to the basic account was meant to have happened is that why it will still charge me for a month? Will I have to pay for the extra month? I want to keep all the files that I uploaded though. I want some help what to do next.

thanks

Daniel

Mark

You need to speak to Apple I'm afraid as that email is from them, BUT, generally as long as its cancelled you are fine.

Danntfc

Thanks I have now contacted Apple support. Could it have been because I was still uploading and syncing that it happened? On the subscriptions it does say if you resubscribe select an option so I would hope I am fine. I did try and cancel it about 10 days into the trial so did it with plenty of time.

Mark

I'm 99.9% sure you are fine

The App store is usually really good around charges etc.

REMYOH

IMPOSSIBLE TO CANCEL FREE TRIAL. All advice and directions say go to setting, then go to plan, then go to manage, then cancel.

UNDER PLAN THERE IS NO MANAGE! AND NO WAY TO CANCEL. They are saying I will have to pay about 250.00 if i do not cancel.

This company is ridiculous, they make you jump hoops! They did this on purpose... there is no reason there is not an easy way to do this, they KNOW how to make it easy and they chose not to. Can't wait to get away from drop dead, i mean drop box.

Heatherhunihan

I incorrectly signed up for free trial of Dropbox plus . I thought I had to give credit card info to have a basic account. Now it’s saying it will Charge me for Plus in a few days. I try to follow directions to manage account and cancel trial but it just Brings me to my account that says Dropbox basic. Yet I am getting emails saying it will Charge me in a few days. I am co fused and frustrated and there is no customer service to help. Thank you if anyone can assist.

Walter

Hi @Heatherhunihan; welcome to the Community and happy Friday!

As your query seems to echo this discussion, I just merged your post under this thread so you can take a look at your convenience when you get the chance.

Can you see if the email address that you received this email and the email address that you're looking at are an exact match?

On this note, if you're still having issues with cancelling a trial for our Plus plan, I'd suggest getting in contact with our team through the relevant form via an incognito window (while NOT logged into any account) so we can assist further with account specific information.

I hope this helps!

shem47

Cancellation of Dropbox plus free trial on ipad cannot proceed no cancel button on subscription please help ASAP

Daphne

Hi @shem47, thanks for reaching out to us here!

I've just moved your post here, so when you have the chance please check out Walter's post here.

If you have any issues with this, please let me know and I'll be happy to help further.

Cheers!

jakesdish

Set up a new laptop, along with setting up dropbox on this laptop as its one of those pre-installed apps.

I specifically opted NOT to participate in a 12-month 'Free trial' of an upgraded 25 Gb. Than I get an email stating "We've awarded your account with 25 GB of bonus space for the next 12 months."

Than I'm spending another HOUR going through page after webpage of 'help articles' along with no help from the 'dropbot' with how to cancel this trial. This webpage: https://help.dropbox.com/accounts-billing/cancellations-refunds/cancel-free-trial on step 5 "Click Manage Plan".... there is no 'manage plan' on my settings/plan tab page. Very Very fustrated, more so as I lost an hour of my life I'm not going to get back for something I never signed up for.

Please PLEASE remove this 12 month trial from my account!

With no business email, contact web form, no live chat with Dropbox.... Really do NOT like this customer relations approach.

Walter

Hi @jakesdish; welcome to the Dropbox Community!

I'm sorry to hear about this; I just wanted to clarify that promotions like the one you mentioned (such as Dell promotions, Lenovo ones etc.) are free of charge and are not to be confused with trials for a paid subscription, be it the Plus or the Professional one for individuals or one of our Business plans for teams.

That said, the promotional space you received from your new laptop's promotion will automatically expire after 12 months so you don't need to cancel anything.

Last but not least,as you noticed, your technical support options depend on what kind of account you have (Basic, Plus, Family, Professional, or Business). To see the support options for your account you can log in and go to dropbox.com/support.

I hope this helps clear things up a tad and please let me know if you have any more questions.

Masha1

I can not cancel my free trial,I don't have an option to MAnage my plan in Plan tab. How can I cancel it without being charged?