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Is it possible to change about 700 team member's email addresses (tld) at once ?

hi, we have to change about 700 team member's email addresses (only the tld), is it possible to do that at once ? API or something?

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Jane

Hey there (@Pazmoto) & everyone else following this thread, I’m pinging you all again with some great news as you can now bulk-import members to your team through a CSV file (i.e. a spreadsheet)!

Bulk member import is a way to use an uploaded CSV file to invite members in bulk through the admin console. This is ideal to use if you’d like to invite a large number of users at one time, or if you’d like to assign the first & last name and add users to groups at the same time as inviting them.

Please bear in mind there is a 1,000 user limit to the number of email addresses you can invite in bulk at any given time. We also require that the uploaded CSV file be in a specific format, which can be downloaded from the Members page in the admin console.

In order to get going with that, you'd have to fill in & upload a templatized spreadsheet with each member’s email, first name, last name, and group (or team).

Spoiler

Sign in to dropbox.com with your admin credentials.
Click Admin Console.
Click Members (or navigate here).
Click Invite members.
Click Import CSV file.
Click Download template to fill out the CSV.
Import your filled out CSV.
Click Continue.
Click Send invites.

Please do let me know on this discussion if you have any questions about this new feature or you experience any issues. Cheers!

All comments

Walter

Hey there @ahles - apologies for the tardy response.

I will have to get back to you soon as I check back with the team on this one.

In the meantime, could you please let me know if you've heard of our Domain insights and account capture features? Also, have you used our domain verification and invite enforcement or Single Sign-on features?

I know it's not exactly the answer you were looking for and I will let you know more as soon as I hear back from the team.

Cheers!

ahles

Hi Walter, thanks for your reply, yes, I am aware of these features, but they do not fit to our company Thank you! best Ahles

Jane

As I’d like to help you out on the matter as much as possible, I’ve reached out to you directly on my end via email ahles, so as to forward your inquiry to a team specialist, who’ll further advise on how you could go about with this matter.

Whenever you have some spare time, please have a look at your inbox & we’ll take it from there. Thanks again for posting us & I’ll be awaiting your next reply!

mxoh

Hi there, because of a recent change in company domain, as the team admin I have to change the email address associated with Dropbox Business for almost 200 users. Is there any way to bulk change the email address? I know Dropbox has open APIs to do so but I don't have any scripting background so perhaps someone has done this before.

Jane

Hey @mxoh, I’ve moved your comment here, in order to point you to Walter’s reply above. Have you had a chance to check these features?

Can you let me know how these suggestions work for you?

mxoh

@Jane None of these features are relevant actually. The problem I face is that I already have almost 200 users under the email domain ___@abc.com that I want to change to ___@def.com. I know how to change Dropbox email address individually but is there a faster way to change all users from the old email domain to the new one?

ahles

This is what I got from Kevin (Dropbox Support) Kevin, Sep 12, 5:57 AM PDT: Thank you for your request. My name is Kevin and I will be assisting you. I have investigated further to see if we could find a suitable workaround for you to mass change the domain for your team members but unfortunately at the moment it is not something that is available with Dropbox.The only way will be for either the members or the admin change the email addresses manually. I know this is not ideal so I have passed this feedback on in the hopes that this could be a feature we provide in the future. Thank you for contacting Dropbox support. Regards, Kevin

Jane

As Walter had mentioned, we know that it doesn’t address your inquiry directly, though I was wondering what you’d like to do exactly & (for that reason) tried to follow a more global approach before. However, your last reply was very helpful mxoh & I’ve got a better understanding of what you’d like to do.

To re-iterate my colleague’s reply, while currently mass changing the domain for your team members isn’t an available feature, we’ve both transferred your interest on to the relevant team for future reference. (In other words, you’ll have to follow the change Member’s email addresses flow to move users from your old domain to the new one.)

I ran a search on my end as well for this question, which resulted in changing settings within the AD Connector. I don’t know if this is part of your setup at the moment, though this is the closest I could find to get going with that a bit more efficiently.

I hope that this is-even slightly- helpful & I’m always here in case you need further assistance in any way!

mxoh

Hi @ahles I wonder if you know how to run python codes? As I think I found the solution to our problem: https://github.com/dropbox/DropboxBusinessScripts/tree/master/Users

There is this updateEmail.py script that you can run. Hope this helps!

denconav

I want to use dropbox with a yahoogroups email account. This is a closed group, so verification emails are not being posted. I cannot verify the account.

any ideas?

Walter

Hey there @denconav - I moved your post under this thread as I think it best addresses your concerns.

Please take a look above and let me know if you need anything else.

Cheers!

Pazmoto

Kevin,

On April 1, our dropbox email addresses will change. How can I make this change and not disrupt service? Thanks.

Jane

In order to get going with that, you'd have to fill in & upload a templatized spreadsheet with each member’s email, first name, last name, and group (or team).

Spoiler

Sign in to dropbox.com with your admin credentials.
Click Admin Console.
Click Members (or navigate here).
Click Invite members.
Click Import CSV file.
Click Download template to fill out the CSV.
Import your filled out CSV.
Click Continue.
Click Send invites.

Please do let me know on this discussion if you have any questions about this new feature or you experience any issues. Cheers!

Pazmoto

So we have to re-invite all our dropbox users under the new email address? I just want to change them to the new address and keep it simple. Doesn't work that way? Thanks.

Jane

Thanks for reaching back out to me to me (@Pazmoto)! If you wish to avoid importing members through a .csv file, you could also change the email of that member by clicking on that member's name ➡️ going into their account tab & clicking on (change) next to the email on the top to an email of your choice. I’ve just mentioned that you can now bulk-import members, so as to choose the option that best suits your needs .

I hope that my tip above is-even slightly- helpful in accomplishing the task at hand & please let me know under this discussion in case you have more questions about it. Wishing you a wonderful March ahead!