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I get an error when trying to load some files. Any ideas why and what to do?

Hi, since few weeks I'm getting an error on some files in my Dropbox.

I use Dropbox tipically from 2 different Laptops.

Typically I use Dropbox from 2 different laptops. Now it happens that some files that up to the day before I can open regularly, suddenly at the time of opening give me an error (Error loading), which I am attaching a screenshot.

In addition, on all files with which I get this error I find the file name changed with all lowercase letters, while up to before the error I had specifically created them with both uppercase and lowercase.

Now I'm really afraid of losing all my files and not being able to access them anymore.

Please tell me if exist a Fix or a workaround to avoid that error.

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Mark

For the second one the issue is that the folder structure has #'s in the structure.

The first one I reckon is too long a folder name - try renaming it to something smaller.

www.dropbox.com/bad_files_check

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AlexMoro

This error is expanding like an epidemic on my Dropbox. As I have already reported, I found the same problem on some Excel files.
I have to remove all the files I use for work from Dropbox until the problem is resolved. I can not afford to lose them.
And it is also certain that if this problem continues I will have to interrupt my subscription with Dropbnox.

If I can help, I would investigate the compatibility between Dropbox and the latest build of Windows 10(1809), because I think it is presented just after the arrival of the new Build of the OS.

Heli_Guy

Sounds like you need Dropbox professional support: https://www.dropbox.com/support

Mark

For the second one the issue is that the folder structure has #'s in the structure.

The first one I reckon is too long a folder name - try renaming it to something smaller.

www.dropbox.com/bad_files_check

Jane

Hey there (@AlexMoro), I can see that you’ve been discussing this here, therefore I’ve moved all your comments under one thread in order to keep things neat (note: you could refer back to the second conversation here).

Have you had a chance to check & Mark’s tips incidentally? You may have a look at their pointers at your convenience & ping us back here on the outcome, in order to follow-up with you a bit more closely if needed. Thanks & happy Monday Alex!

AlexMoro

Hi to all.

I'm applying Mark 'solution. It's early to give you a feedback but it make sense.

Unfortunately this solution can't fix all old files that get the error.

Hope the solution avoid further errors.

Thanks!

CGreenDNE

I had an issue with Jpeg files being corrupted last summer. I ended up creating a new Dropbox folder and putting my jpeg files in there and having no further problems. I went around in circles with Dropbox Support, who wanted to blame everything on jpeg files created on a Mac computer. Try creating a new folder in yoru Dropbox and putting the files there. I would always keep a back up copy.

jen15215

Will not download some EPUB files

says There was an error loading the file