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"This site can't be reached" when accessing the Dropbox site

I am so frustrated with my account today. Four times I have had to verify it is me. When I try to open my "home" or "files" - I cannot see the files. I get a white page with shaded file folders. No words. Won't open. I don't want to read articles on "how to......". Please tell me what is going wrong.

By the way - I have no idea which of your suggested categories pertain to my issue.

Thank you.

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Jay

Hi all, we’re currently experiencing issues with some users not accessing the Dropbox site.

Our engineers are aware of this issue and are working on it as we speak.

We appreciate your patience on this matter.

All comments

agcody

Hi there, I keep getting an error message when I try to share files -- or when I try to copy the shareable link and then try to navigate to it, I get the error message: 'This site cannot be reached'.

eswakon

Your site is down

boyans

I have the same issue. Error 500.

john30

I get a "Problem Loading Page" error when i go to dropbox.com

John W.121

Hi all

There is something really wrong with DropBox tonight. I've two ISPs here (fibre and copper) and all other websites I'm visiting are completely normal (so it's not this end or any backbone issue).

I'm continually getting "This site can't be reached"

With "The webpage at https://www.dropbox.com... (etc) might be tempoarily down or may have moved permanently to a new web address."

ERR_INVALID_RESPONSE

I've never ever had this before. DropBox has always just worked.

Thoughts?

Esteban3

No puedo accesar el sitio web. La página se encuentra caída

Rich

Appears to be online for me, from two different ISPs, in two different states. Maybe just a brief glitch?

Jay

Hi all, we’re currently experiencing issues with some users not accessing the Dropbox site.

Our engineers are aware of this issue and are working on it as we speak.

We appreciate your patience on this matter.

solarL

Website is down. Also cannot access the support chat, e mail, or phone number to report the error.

jimssss

Has been down for a few minutes at least for me too. Now back up.

rrouth4458

When I try to open Dropbox from Safari instead of opening, it sends web address to my download folder. On Chrome it just says theat page is not available. Is Dropbox down?

michaelh001

Hi, I hope this is the right forum as I can't find one dedicated to dropbox.com issues.

A couple of days ago no problems. Today I can no longer navigate around on dropbox.com apart from logging in to my home screen. Every other action just downloads an empty file to my desktop.

E.g. I click on 'Files' on the left of the screen and an empty file 'home.dms' downloads to my desktop. I click on 'Paper' and 'paper.dms' downloads. Click on a folder and 'foldername.dms' downloads. Etc.

What the heck have I done to get this effect? Any help is very much appreciated!

(I'm using OSX High Sierra and Safari 12.0.1)

Teagueman

Same issue for me. Started about 40 minues ago.

Teagueman

Ok, it seems to have fixed itself. weird.

tplsunrise

Been using Dropbox for years with no problem on MacBook Pro. Today accepted an invite to new folder Bards Grange. (I had already had access to this folder). Now when I type Dropbox in the menu bar in Safari, it drops some kind of linnk into the Downloads. Why? When clicking on that item it says:

There is no application set to open the document “www.dropbox.com”.

I cannot open Driopbox .

Thought?

michaelh001

Same here. It seems to be working again! Thanks for letting me know.

Rich

For those new to the discussion, I've been merging all of your individual posts into this thread. Please see @Jay's response above for information about the issue.

MKN

Exact same problem in both Safari and IE. Clicking any link at all (e.g. "home" "files") was as if I was trying to download the webpage.

Happened when I was on a call with a client who was then not happy about being unable to access the file I sent with a "faulty" link!

Had to scramble to compress and e-mail the files instead.

It's been buggy all afternoon since then, 4xx error, 500 error. Yet somehow the Dropbox stats webpage says it is all fine and dandy with no outages! Guess all of us reporting same errors here don't count.

Walter

Hey there @john30 - sorry for the tardy response; are you still having issues with this?

Have you tried other browsers by any chance?

Let me know what you find and we'll take it from there John.

Cheers!

donaldante

The 'This site can't be reached' error message could happen on Windows 8, Windows 10, Linux, Chrome OS or Android devices. No matter why Chrome browser shows this message, but it needs to fix permanently. Here are some possible solutions, these solutions will try to minimize or remove the error completely and takes you to your desired website in your Chrome browser.

Clear browser cache, history and cookies
Reset Chrome browser settings
Reset Wi-Fi Modem
Restart DNS client
Reset the Chrome profile Sync
Remove browser extension from Chrome
Scan your device for malware
Reinstall Chrome
Install another web browser