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[security] Got a Dropbox security code email, but 2-factor verification is off. Reasons?

Hey

I received the following email yesterday, sent to the email address used for registering my Dropbox account:

Hi [first name]

[6-digit code] is your one-time Dropbox security code.

Happy Dropboxing!
- The Dropbox Team

However, 2-factor authorization is turned off for my account. I just checked it again, 2FA was, and still is, disabled.

A cursory glance at the source suggests the email was sent by Dropbox. I know sender addresses can be spoofed, but the URL in the email was the real one, so I don't see a reason to believe it's a scam/phishing mail.

My question is then:

Are there any other cases (other than on accounts with 2FA enabled) when Dropbox would send a one-time security code by email?

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Jane

Hi again to all, I have some more info to share with you on your security-related inquiry that will shed some light on why you received this email from us.

I can confirm that the email that you have received is a legitimate email from Dropbox. You were sent this message because you have recently attempted to log in to your account. You will need to enter this verification code to complete the sign in process.

We have implemented this to prevent abuse on your account. If you continue to receive these emails and you are not attempting to log in, we would recommend changing the email address connected to your account and securing your account by doing the following:

#1. If you haven't done so already, you can change your Dropbox account password, which you can do by clicking this link & following the on-screen prompts.

(Note: Dropbox recommends strong passwords that are not used for any other website or service. Once you change your password, the change will become effective immediately on all computers and devices linked to your account.)

#2. For added security, we recommend that you enable two-step verification, which protects your account even if your password is compromised. Once enabled, Dropbox will require a six-digit code in addition to your password when signing in to the Dropbox website or linking a new device.

When it comes to the open ticket you had submitted @Jdzaffuto, I’ve located your open support request on our system & I’ve made sure to reply to you there. Whenever you find some time, please check your inbox for my latest email & let me know here in case you’re unable to locate this reply.

Of course, if any of you is having trouble logging in or if you have any further questions, please let me know here & I’ll make sure to reach out on my end to anyone having additional questions or concerns!

[Mod edit 2023, edited Help Center link]

All comments

Mark

I'd suggest sending it in to the team: www.dropbox.com/support and asking them as its an account specific request.

You can then track at http://dropbox.zendesk.com

frankmu

Exact same situation happend to me yesterday. Did you get a reply from Dropbox? Is this part of a large scale attack?

Jane

Hey @frankmu, as this is an account-specific matter, I’ve made sure to run a search on our system on my end, I’ve located your open support request & I’ve made sure to reply to you there asking some details, in order to determine what’s happening together.

Whenever you find some time, please check your inbox our latest email & let me know here in case you’re unable to locate this reply.

Hopefully this is helpful to you & I’ll be awaiting your next reply on that email chain. Until we talk again, have a great rest of your day!

artaxerxes

Yeah me too. I’ve had 5+ in the last few hours

Mark

Five sounds extreme!

Make sure you log it as a ticket

mcreardon7

why am I seeing multiple one-time security code emails? I recieved 5 last night.

I dont have 2FA on

Jane

Hey @artaxerxes & @mcreardon7, thanks for your reports!

In order to gather all relevant details & further assist you on the matter, I’ve made sure to reach out to you directly via email on my end, so please have a look at your inbox whenever you get a chance & I’ll make sure to promptly follow-up with you asap.

I hope that this is helpful to you & I’m looking forward to hearing back from you via email!

Jdzaffuto

I just got that same email too at 5:55am while I was sleeping. Freaked me out. I changed my password and enabled 2FA. Looked it up to find others having the same issue. Someone is doing something.

Jane

Hi again to all, I have some more info to share with you on your security-related inquiry that will shed some light on why you received this email from us.

#1. If you haven't done so already, you can change your Dropbox account password, which you can do by clicking this link & following the on-screen prompts.

[Mod edit 2023, edited Help Center link]

Tuan510

I also have login issue

Tuan510

I also have a login issue but it on my other account which is [personal information removed by moderation for security reasons] can you please send me a code too?

Jane

Hey @Tuan510, as this an account-specific inquiry, it would best be handled through our Official Support channel. I’ve located your open discussion on our system & I can see that it’s currently in our team’s specialists’ inbox, so you can expect a rely on the matter soon.

I hope that this is-even slightly- helpful to you & please do let me know here in case you need further assistance in any way & I’ll check back with you asap. Thanks!

quanta

I want to turn this off too,

I have a hp printer that can't loginto dropbox but can enter securty codes

How do I fix this? if I cant both are useless

Jane

Hey @quanta, did you recently attempt to log in to your account? If so, then you’ll need to enter this verification code to complete the sign in process. How is your printer connected to your Dropbox account? Can you confirm that you have access to your email address?

Any detail you could include on the matter here would be very helpful & thanks in advance for taking the time to gather these details for me!

jkproctor

Trying to login with HP printer with 2fa turnnerd off howerver I keep getting a security coded to finish loggin in. HP printer has no setting to enter security code.

Jane

Hey @jkproctor, I’ve moved your post under this discussion, as this has been reported before on the Community. Have you been able to resolve your concern on your end?

If you’re still facing this issue, would you mind sending me the details I had asked @quanta above, in order to follow-up with you a bit more closely? Thanks in advance & I’ll be awaiting your next message!

shieldstd

Yes, I'm having the same issue. 2fa is turned off. I'm logged into Dropbox on my PC. I try to add details to my HP printer. I receive a notice within Dropbox to use this code to continue, but I can't enter it into the printer.

What is the resolution?

Google Drive lets you authenicate the printer from within your account on your computer.

Jane

Hey there (@shieldstd), as we can only proceed with account-specific matters via our Official Support channel (& it's highly likely that I’ll need to forward your request to a specialized colleague, who’ll further investigate whether this is possible), I’ve made sure to reach out to you on my end, since I couldn’t locate an open support request on our system.

Whenever you have some spare time, please have a look at your inbox for my email & I’ll make sure to promptly follow-up with you asap. Thanks again for checking in with us on the Forum & I’ll be awaiting your next email!

UMFClass2019

Good day! I am trying to log in my class' dropbox account from a new device and I am prompted to enter a 6 digit code as a second step to be able to go further, now when I log in to that same account from an old device the 2 step verification is disabled. In addition, when I try to access the email address inbox linked to the dropbox account (gmail address) in order to find the code, I am told "this account doesn't exist".

Jane

Hey there (@UMFClass2019), please accept my apologies for the slight delay in getting back in touch with you. I’m just checking back on progress on the matter, have you been able to resolve this concern on your end?

If you still need assistance, please do let me know on this discussion here & I’ll make sure to get back in touch with you on my end (i.e. via email), as we’ll need some sensitive account-specific info to further address this inquiry. Thanks in advance for the time you're devoting on that & I’m wishing you a fruitful & creative New Year ahead!

clayton v.

Sunday to Wednesday is not a "slight delay"- you are not a serious infrastructure enterprise if a holiday keeps you from servicing your customers. And you will never displace Google Drive if you strand people like this college student.

Jane

Hey there (@clayton v.), we aim to provide all Dropbox users the best experience possible & we're delegating our duties to our colleagues during our absence. While the Community & all other support channels have been fully active during the holidays, there are some instances where being assigned thread “ownership” on our Forum could result in a bit of a delay on our end when we’re out of office (though this isn't an expected occurrence in the regular course of operations).

That said, since I understand that you may need some assistance, I checked for your profile’s history & I can see that you’re currently in an open discussion with Walter (& I can also see that he reached out to you yesterday via our Official Support channel). As it’s best for us to keep all details in one thread (per our Community Guidelines) , I’d encourage you to either reply on the email my colleague has created on your behalf or let them know on your ongoing conversation in case you need further assistance. I hope that your additional concerns get addressed soon!