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All folders on my Dropbox account are empty

All my folders are empty. They have not been deleted and are not in deleted items. I’ve tried to find a solution but have not been able to do so.

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Elixir

@Imran23 Is it possible for you to login to Dropbox web from a browser, and check the files instead of using the mobile app? The issue could be with the mobile app. You may try to reinstall the app, and check also.

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Mark

What is www.dropbox.com/events showing?

Imran23

Dropbox events is only showing files going back upto feb 18. The pictures I have lost are way before that. When I click on the files none of them open.

Elixir

@Imran23 wrote: When I click on the files none of them open.

Hello Imran, do you see the files/thumbnails in Dropbox web?

Imran23

Hi Elixir

Yes I can see the thumbnails but the folders are empty

Elixir

Can you please sort the files by file size, and check if they are the actual files? If there are no sensitive information, you may share a screenshot, that might help us better understand.

2018-08-05 at 11.53 PM.png

Imran23

I have selected the folders by size but I’m using my phone and can’t find how to access information on specific file size. The files are all empty.

I have taken screenshots but can’t find a way to attach them to this reply

Elixir

Bert4

When checking on Dropbox.com, eveything seems to be there. Thanks. What to do now?