Hello,
I accidentally purchased a yearly subscription in stead of a monthly subscription. I live in the European Union, therefore I can get a refund. How do I go about it and what information would I need to share?
Just select Account followed by Get help with other issue.
As this is a billing/account related issue, you'll need to contact Support regarding this.Open your ticket here: https://dropbox.com/supportTrack your ticket here: https://dropbox.zendesk.comReplies take approximately 1 - 3 business days with Plus users getting priority (longer for Basic users).
I can not open a ticket, since the option that I choose to pay with; iDeal (which is specific to the Netherlands as far as I know), is not a chosable option. Any other options?
@505natedawg505 wrote:I didn't mean for this to charge my card at all I was try to find how to delete my account then it took me to the free one charge my mind about it and I don't know what I did but it charge me for something and I don't want it I just want to delete my account and get a refund back please I don't want anything charge to my card I'm sorry and thank you for fixing it
It appears that you have started a Dropbox Business Trial, which means you have a 30 day window to cancel the trial without being charged.
You should be able to do so from this link: Cancel my trial
They charged me for an annual plan for 1200$ that i choose monthly. Now dropbox is saying there is nothing they can do, and there are no refunds! This is corporate greed at its worst. I have now had to fight this with my bank, and thinking about taking my story to the local news because this seems to be an ongoing problem.
People are becoming entraped, and 1200 is more than half of what I make a month. I haven't even used the 4 other licenses they charged me for. I lost my only brother this year, its been hard enough. Dropbox is supposed to be a respectable company, how can they have such a little heart. I am now in financial problems and my life is even worse.
I am so depressed over this, i even offered to pay for the month and to keep using their service if they switched me to a monthly plan and they said no.
@albertalindsay wrote: They charged me for an annual plan for 1200$ that i choose monthly. Now dropbox is saying there is nothing they can do, and there are no refunds! This is corporate greed at its worst. I have now had to fight this with my bank, and thinking about taking my story to the local news because this seems to be an ongoing problem. People are becoming entraped, and 1200 is more than half of what I make a month. I haven't even used the 4 other licenses they charged me for. I lost my only brother this year, its been hard enough. Dropbox is supposed to be a respectable company, how can they have such a little heart. I am now in financial problems and my life is even worse. I am so depressed over this, i even offered to pay for the month and to keep using their service if they switched me to a monthly plan and they said no.
Just checked, and it looks like you were refunded fully. Hope that makes your day a bit better.
It makes my LIFE better. Thank you DropBox for doing this, it really means more to me than I could ever express.
Sincerely,
Alberta
Thats really shocking, i am really sorry to read this situation and i completely agree, more horror stories, strange how they say you cant get a refund and resist against you then you ended up with one, this company drags you through the mud to get a refund at your expense.
The same thing just happened to me, I was researching dropbox for my company and somehow charged to my personal paypal $750.00. We will likely move forward with dropbox but at my company's expense, not mine. How did this happen?
@furniturePM wrote: The same thing just happened to me, I was researching dropbox for my company and somehow charged to my personal paypal $750.00. We will likely move forward with dropbox but at my company's expense, not mine. How did this happen?
When a trial hits the end of its trial time, it converts over to a paid team account, as noted during the sign up process. When the trial for the Business account was set up, you entered the Paypal info, as we can only use whatever billing system that you provide when the trial is created (We can't, for example, assume that your personal account is the same payment system, so we have to ask on each account created) I see that the refund has been issued already, so you should have everything back in place shortly, and apologies for the surprise.
@Rob_Cash wrote: @furniturePM wrote: The same thing just happened to me, I was researching dropbox for my company and somehow charged to my personal paypal $750.00. We will likely move forward with dropbox but at my company's expense, not mine. How did this happen? When a trial hits the end of its trial time, it converts over to a paid team account, as noted during the sign up process. When the trial for the Business account was set up, you entered the Paypal info, as we can only use whatever billing system that you provide when the trial is created (We can't, for example, assume that your personal account is the same payment system, so we have to ask on each account created) I see that the refund has been issued already, so you should have everything back in place shortly, and apologies for the surprise.
I had a big surprise too Rob, wheres my refund from this horrible company. 6 days now i have been waiting for a "Senior Support agent" from a thread created on here, on top of waiting since the 16th of October in a open support ticket which is being completely ignored and your company has ZERO complaint process on top of its awful support system.
I am having a very similar problem, and it seems we are not the only ones. They charged me $750 for a business account w/ 5 licences! I don't need a business account and would never intentionally purchase a bunch of licenses. I thought I purhcased a simple indivudal upgrade for $12.50/mo.
I'm so upset- it is so much money!!
It took a lot of clicking but I managed to find where to cancel my trial and request a refund.
It was a lot easier than i thought and the $750 is back in my account.
You really have to look for where to do this in your account settings.
$300 charge to MY ROOM mates paypal (no idea how that happened). No recipts or invoices in my billing section(or my roommates) , no notifications . I use the app for the majority of the time so I didnt even know I had a business account , CLEARLY didnt set it up because its still on the "whats your company name " page . annnnnd Dropbox refuses to give me my money back .
I don't own a business , I m struggling as it is . I feel like I m being bullied by a corperation . Not cool
I would have stayed with dropbox for another 20 years if they just would have give me back my money...sad
@Savilion wrote: $300 charge to MY ROOM mates paypal (no idea how that happened). No recipts or invoices in my billing section(or my roommates) , no notifications . I use the app for the majority of the time so I didnt even know I had a business account , CLEARLY didnt set it up because its still on the "whats your company name " page . annnnnd Dropbox refuses to give me my money back . I don't own a business , I m struggling as it is . I feel like I m being bullied by a corperation . Not cool I would have stayed with dropbox for another 20 years if they just would have give me back my money...sad
Dropbox Business does not send invoices or billing emails, as they are added to the Billing section of the Teams Admin area, as it is expected that a business admin would manage those services. It appears that the Business account began as a trial, and I see that the last payment has been refunded. Hope this helps, and if you have any other problems, please let me know!
Thanks. I did receive an email verifying that my message was received by Dropbox Support.
How did you do this? Im clicking and cannot find the releavant links
@furniturePMwrote: It took a lot of clicking but I managed to find where to cancel my trial and request a refund. It was a lot easier than i thought and the $750 is back in my account. You really have to look for where to do this in your account settings.
I no longer have an account so I'm afraid I can't walk you through it. It took me about 15-20 minutes to figure out where to find a request to cancel. Once I submitted the request it was effortless, I received a confirmation to cancel from Dropbox and the money was back in my account. I wish they made it easier to find the link but that is probably purposely designed.
I cant I'm afraid. I'm not an employee.
You need to wait for Dropbox to reply which may take a few days. Sorry.
Note that logging multiple tickets wont speed things up, in fact it can simply slow it all down.
Hopefully @Rob_Cash will see it.
@Mark wrote: Hopefully @Rob_Cash will see it.
Am watching this, and will keep an eye on the tickets.
