Child Item

How do I cancel my Dropbox Plus Trial?

jacksaturn

I followed the directions here to cancel my trial:

https://www.dropbox.com/help/billing/app-store-subscriptions

But I don't see the option within the App Store that will allow me to toggle the Automatic Renewal to "Off."

I also tried following these instructions:

https://www.dropbox.com/help/space/cancel-plus

But when I go to my Account page, there's no link to "Cancel Trial."

I feel like I'm running in circles with this. My trial is set to expire in the next 48 hours and I want to make sure I have cancelled so I am not billed for a renewal. Thank you!

Find more posts tagged with

Cancellations

Account Settings

Payments

Dropbox Plus

Promote

Under Consideration

Accepted answers

Rich

cyan1 wrote:
I have posted this and submitted the following other places:

There's no need to cross-post this on other unrelated threads. Your other posts were removed. You can reply here on this thread if needed.

1. Sign in to the dropbox.com ✔️
2. Click your avatar.✔️
3. Click Settings.✔️
4. Click Plan.✔️
5. At the bottom of the page, choose Cancel plan.❌

#5- No such option. Does not work with cache cleared, either.

Those appear to be the steps to cancel an active Plus account; not a trial. Make sure you're following the instructions listed in the following help article:

https://www.dropbox.com/help/space/cancel-plus

Also, the Dropbox web interface has recently changed, so some help articles might still need to be updated. If you don't see a Cancel link on your Account tab, check the Plan and other tabs as well.

All comments

jacksaturn

Also wanted to mention that when I try to submit a ticket about this issue, the submission page seems to be broken. None of the drop-down menus work where I'm supposed to specify my computer type, etc., and the submit button doesn't show any text and can't be clicked. I'm using El Capitan on OS X, for what it's worth. I tried in both Chrome and Safari.

Mark

Have you tried with a browser in incognito mode?

cyan1

This is ridiculous- me too. Using incognito? Why does this have to be so complicated. You provide instructions we cannot follow!

How do I unsubscribe!?

I want to swear!

Rich

cyan1 wrote:
This is ridiculous- me too. Using incognito?

Using an Incognito or private browser session assures that your not loading any cached data. It's a clean browser session used to eliminate a possible browser problem. It's not a requirement to use it to unsubscribe; it's a troubleshooting step.

Why does this have to be so complicated. You provide instructions we cannot follow!

It's not complicated, and the instructions work just fine. The symptoms described above all seem to be browser based, which is why Mark suggested the Incognito window. My advice would have been to clear your cache/browsing history and try again, or try another browser. Using an Incognito window accomplishes the same.

cyan1

I cleared everything and there is still no option to cancel on the plan or billing page.

I have posted this and submitted the following other places:

I can't believe how impossible it is to cancel a subscription here. This is really dishonest business. You give instructions to cancel that have to be dug for and cannot be followed.
You say to go to avatar, then "plan" and go to the bottom of page and hit "cancel,"-- there is no such option! No such button. No such link on that page for me.
There are other members who have posted similar issues and the responses are unsatisfactory. You basically re-state the same couple of sets of instructions to cancel which are of no use.
Unreal.

cyan1

1. Sign in to the dropbox.com ✔️
2. Click your avatar.✔️
3. Click Settings.✔️
4. Click Plan.✔️
5. At the bottom of the page, choose Cancel plan.❌

#5- No such option. Does not work with cache cleared, either.

Rich

cyan1 wrote:
I have posted this and submitted the following other places:

There's no need to cross-post this on other unrelated threads. Your other posts were removed. You can reply here on this thread if needed.

1. Sign in to the dropbox.com ✔️
2. Click your avatar.✔️
3. Click Settings.✔️
4. Click Plan.✔️
5. At the bottom of the page, choose Cancel plan.❌

#5- No such option. Does not work with cache cleared, either.

Those appear to be the steps to cancel an active Plus account; not a trial. Make sure you're following the instructions listed in the following help article:

https://www.dropbox.com/help/space/cancel-plus

Also, the Dropbox web interface has recently changed, so some help articles might still need to be updated. If you don't see a Cancel link on your Account tab, check the Plan and other tabs as well.

DB86

Hi i've tried all the methods mentioned to cancel my trial but cannot locate any of them. I want to cancel it today

Rich

How/where did you sign up for the trial?

DB86

Apple iTunes

DB86

I've rub through the steps to cancel through my settings and my Apple ID but when i go to the manager step there is no dropbox to highlight and change

Rob_Cash

@DB86 wrote:
I've rub through the steps to cancel through my settings and my Apple ID but when i go to the manager step there is no dropbox to highlight and change

On your phone, it would be under:
Settings -> Apple ID, iCloud, iTunes and App Store -> iTunes and App Store -> (select the Apple ID at the top) and View Apple ID -> (May force sign in) and finally down to Subscriptions. Then scroll through subscriptions until you find Dropbox and set it to not renew.

DB86

Hi I’ve done that and there is no subscriptions selection when I put in my ID. If I choose subscriptions instead of Manage, Dropbox isn’t there either

Cathie7

thank you! I have spent the last 85mins. trying to solve this dilemma. I felt I was going round in circles getting nowhere. You wrote the solution so simply that I could follow the instructions, and sailed through it. As I will shortly be 80, you were the answer to my prayer literally.

[This thread is now closed. If you have a similar or new question, you could post it in the Find Answers section here. Jane]