I'm wondering why the hell Dropbox just hit my cc for 750 dollars!?!!?!?! Anyone have this great experience?????
Thats the cost for Dropbox Business. That means somebody has had a trial of it and continued with it.
www.dropbox.com/business
www.dropbox.com/support for help with it.
When I follow your link I see it costs $12.50/mo. How do you calculate the $750?
$12.50 per month, per user, minimum 5 users. $12.50 x 5 = $62.50 x 12 = $750.
FTC complaints
Or https://www.ftccomplaintassistant.gov
I made the horrible mistake of thinking Dropbox is a respectable honest business. When you sign up for a business acount the webpage option reads.
2 TB of space for secure storage with easy-to-use sharing and collaboration tools
It does not say a minimum of 5 users and that you will be billed for each user. Instead they make it sound like they are giving you 5 user
accounts for $15 dollars a month. I unfortionately suffered a $750 dollar charge, what a mistake I made thinking Dropbox was a reputable business. I could have used that money to support my family and pay bills to companies that actually provide a service I need. You would have to be a lawyer to figure what terms of service you are signing up for. This is a very unethical business tactic they are using. I wonder how many have suffered the same fate. And they provide no help or customer service. Instead I feel like they just rub it in your face. The only reason I signed up for the business account was that a client could not preview my video I tried to share through my free account. After signing my life away for a business account I still had the same issue. I have yet to prove the service even works. I used it once and it got me in this mess. I feel I learned a lesson here. This gives more meaning to the term cloud storage, I thought I was paying $15 and just like a cloud POOF $750 gone forever.
I guess I did not change the number of users from 5, so I did not see that I signed up for a 5-user account, and the exact pricing for such an account is listed as $750. You actullay have to unselect this or I guess you automatically choose $750 without seeing what you are paying for. I never saw any amount of $750 dollars. If so why would I buy it? It seems as though the free acount allows people can see the content that you share no different from the payed account.
From the front page
As much space as you need with sophisticated admin, audit, and integration features
Customizable solutions with individualized support to help admins manage at scale
Brian4 wrote: It does not say a minimum of 5 users and that you will be billed for each user.
It does not say a minimum of 5 users and that you will be billed for each user.
It very clearly states that the minimum is 5 users (and they're now rolling out a 3-user minimum). If you attempt to change the quantity from 5 to 1, you'll see this...
If you didnot change the number of users from 5, then you signed up for a 5-user account, and the exact pricing for such an account is listed directly below it.
You would have to be a lawyer to figure what terms of service you are signing up for.
That seems pretty clear to me.
And they provide no help or customer service.
That is simply not true. Business customers receive priority support and have access to phone and chat support. The phone number and required PIN can be found in your admin console under Help. Basic and Plus customers have access to the ticket system for support.
The only reason I signed up for the business account was that a client could not preview my video I tried to share through my free account.
The type of account you have makes no difference for previewing files.
I thought I was paying $15 and just like a cloud POOF $750 gone forever.
What you were paying was very clearly outlined throughout the entire process.
You can try to contact Support and request a refund, but there's no guarantee that it will happen. They typically have a no refunds policy, but have been known to give them on occasion, or where legally required to do so (certain countries). Give them a call. You might get lucky.
Of coarse it seems clear to you Rich. You work for Dropbox.
Unforninately the Federad Trade Commission does not allow this sort of unethical business practice.
Heres how to get Dropbox Business to recieve a nice government fine.
Dropbox Business $750 scam
Or just go to FTC.gov to find out more.
The page Super user (Dropbox employee) Rich does not show.
It's a link to Dropbox Business front web page. See if you find the amount $750 listed anywhere? Do see "no refund policy" either. NOT CLEAR. Very deceptive!
Talk to your bank. My bank is crediting the money back to my account. It was that easy.
My bank is crediting the money back to my account. Thank god my bank actually defends the consumer over the the big corperation. All they had to do was look at the Dropbox Business front page on the website to see that it was misleading. Check the FTC. Just google (inernet sales refund law internet account) it's the second listing. The rules are stated very clearly.
If you are as unhappy as I am with the Dropbox $750 scam please read the https://www.ftc.gov/tips-advice/business-center/guidance/advertising-marketing-internet-rules-road#g... page to see how the FTC feels about businesses misleading their consumers. This is all very illeagal in the USA. Please contact the FTC about this matter.
https://www.ftccomplaintassistant.gov
https://www.ftc.gov/tips-advice/business-center/guidance/advertising-marketing-internet-rules-road#general
Your inability to understand what is clearly stated does not make it illegal or misleading.
Note: Your other two posts were flagged as spam due to the external links.
It's not my abillity to understand that is in question according to the FTC. It's the abillity to mislead and decieve consumers that is the crime. If Dropbox was conducting legitimate business they would not hide behind someone called a "Super User" they would take full accounabillity and officially answer or communicate. Instead they have a phone # that directs you right back to the internet. They offer online help that does not even know who you are or have access to your account. If you email them they give a Dropbox minion and refuse to give you a supervisor. What has let them get away with this so far? Do they actually plan to stay in business? Or are they about to go under so they are stealing as much as possible while they still can while they can?
Dropbox $750 dollar scam
In reply to Super User Mark,
"Thats the cost for Dropbox Business. That means somebody has had a trial of it and continued with it."
Yes they did, against their will.
Yes. They did the same thing to us Friday, March 31. I had spent 2 hours on chat and the phone trying to upgrade our account and got nothing but the run-around. They told me to cancel my account, finally ... and re-subscribe. They said the Advanced Plan would be a monthly billing. They lied. We're taking action.
Collectivies - you can pay monthly, but, when you join you have to choose that option youself. It doesnt happen automatically. You've selected (and agreed to throughout the process) to pay annually.
Do not patronize me. I spent hours on the phone and chat trying to select what you THINK I can do. It doesn't work. The monthly plan option doesn't allow you to select it when you are in the Advanced Plan window.
Dear Mark the Troll. The prompts do not work in the way they did for you. Two hours with phone and chat support could not get them to work either. We were then charged $735 with no email notice like their normal billing generates. That is unethical and possibly illegal. You were not part of these chats or phone calls, so please go away. I would block you if I could. Thank you.
If you take action I hope it's a class action suit. I'm in.
Seems like I'm not alone here. We loved Dropbox untils this fiasco occured. Flag for me was that Dropbox always sent a monthly credit card charge notice email. This time, they gave no notice of the $735 charge. A last resort is to dispute the credit card charge. This will result in a "chargeback" for Dropbox. Too many chargebacks and the credit card % Dropbox pays to process our credit cards will go up. For the moment, it looks like this is being resolved. I handed this mess off to someone younger and who had not been beaten up by 4 hours of chats, phone calls and online run-arounds. Good luck!
I just experienced the same $750 unknowing upgrade from a personal account to a 5 license user unlimited storage account. I asked for a prorated credit back and to switch back to the individual and they told me to pound sand. The emails are all very cryptic and only talk about the storage upgrade, not the one time non refundable $750. I offered to pay a prorated amount, still they told me no way, the accent in Mumbai didnt help me feel any better about it. I am seriously annoyed with Dropbox
Same thing happened to me!!! very upset, I would NEVER have accepted to pay $750 if it had been stated! I can't afford it!!! Ive used Dropbox for years and recommended it to many friends, but the love has ended for good. Im never using it again.
I'm with you. So I'm ditching DB and porting over to MS OneDrive. 12.50/month for 1 TB, no "minimum number of licenses," plus it includes Office 365 apps, for all devices, and a few other great resources. Plus it has better security. Never thought I would go back to MS anything at all, but they seem to have figured a few things out since I've been gone.
I've had a DB Business account, but only using 750GB out of 5TB capacity. $75/month, or $900/year. And my staff hates it, so they don't use it. DB won't let me downgrade to fewer than 5 licenses, but they WILL let me downgrade to 2TB storage...For the SAME $75/month. So it's $900/year to store 750GB in the cloud. What a ripoff.
So I recently got charged $800 by Dropbox via my PayPal credit. I found this thread, and got really worried I will never get the money back. Also the dropbox terms say they do not offer refunds for business accounts. Well, before I was about to submit a dispute with Paypal I submitted a fund request to Dropbox and I cancelled my the business upgrade, and rather quickly; the money was refunded. The whole process tool less than 24 hours of being charged. This might be specific to PayPal, I can't speak for any other form of payment, but I think early awareness and acting quickly are most important. I am a little suspicious that PayPal was even offering me, someone who has barely reached the free 2GB, a "Business" account and not the "Plus" account. But, I am happy with how they handled the situation and how painless the process was. I just wanted to give some hope to this thread.
