I recently upgraded from basic to plus and although it shows in my billingölan, I only have 2GB still. whats up?
Hey @MartijnR, thanks for reaching out to the Dropbox Community.
Let's see what we can find out!
How did you upgrade your account? Was it directly through the Dropbox website or the Dropbox mobile app (through iTunes/Google Play)?
Can you also send me a screenshot of where you see the upgrade? You mentioned you can see it.
Thanks in advance!
sorry it took a while. I upgraded directly through Dropbox. when I log in it still says I have a basic plan but when I look at my subscription it says Plus. as above
Hey @MartijnR! Thanks for the additional info and your screenshot. If you check your Dropbox email address (inbox/spam folder), you should be able to see a new ticket from me. Please respond back, and I’ll investigate this internally. Cheers!
please investigate
I never had a license key sent to me to activate anything? could that be it?
No, you don’t need to do this to activate the subscription. If you paid for a Dropbox plan, and the payment went through, then that should be it. I can see you’ve replied to my email; I’ll look into your case as soon as possible and keep you posted for any updates in the same email thread.
