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I'm not receiving the 2FA code to enter my main Dropbox account.

Hello there,

When logging into my account, the two-step verification code is not coming. "We sent a code to your number ending with xxxx" but no sms is received.

There is no device on which my account is open. So I can't remove two-step verification.

When I use the same phone number on another account, the code comes up.

this is my secundary account. the main account is the one tthat does not receiv the code

Your help is needed.

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Thanks for posting this here, @Quilha!

Can you have a look at this section of our Help Center and let me know if the info helps?

If not, is there any chance that you had previously linked a different phone number to your main Dropbox account?

Let me know, and we’ll take it from there.

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