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Dropbox Professional trial ended and I got charged. How to cancel and get a refund?

JJL2

Dropbox Plan

Dropbox Professional

Payment Method

credit card

How did you upgrade?

I "upgraded" by missing the cancellation deadline by one day.

Question or Issue

I signed up for a Dropbox Professional Trial a month ago, to receive some data from a consulting client. I had a family emergency yesterday, on the day that my one month Dropbox trial expired. I was upgraded and renewed for a full year. I was expecting a monthly subscription. I need to cancel and to obtain a refund.

I have not moved one byte of data through Dropbox since my subscription was switched over to the paid subscription. My client might not have any more data to send me. I can accept paying for one month of service, but I do not need a year.

Thank you.

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Comments

Dell_Dropbox

Hey there @JJL2 welcome to the community!

Head over to https://www.dropbox.com/support/billing-issues to start the process of addressing your subscription. You'll need to contact support. We're unable to handle your sensitive account issues here on the forum.

They should have you sorted in no time

Mark

JJL2 wrote:
I was expecting a monthly subscription

You choose which option you want when setting up the trial. Dropbox also does warn and email people before it charges.

To add to what Dell said, please do be aware that subscriptions are generally non-refundable unless required by law.