I'm trying to share a folder with other users, but I keep being asked to verify the email.

VG2024

 

Hello , 

 

I started dropbox business trial today and trying to share a folder to 2 users .But each time it is asking to verify email address and upon clicking the verification email it lead to dropbox home and nothing happens. Same happens if i add members to the team. Kindly check if someone has come through this and how to get it resolved.

Nancy

Thanks for posting on our Community, @VG2024!

 

Can you send me a screenshot of what you see exactly, right after trying to share your folder with other users? 

 

If I get it right, you’re trying to share it with both members of the team and external users and the same thing happens. Correct? 

 

Keep me in the loop for any updates.