My Photos folder is empty but uploaded photos are chowing only in Camera Uploads, this only changed today. help please?
Hi Everybody,
Thank you so much for reporting that everything is back to normal. Our engineering team implemented a fix that should restore visibility of photos in the Photos tab. If you're still experiencing any issues, let us know and I'll make sure that information is passed along.
Thanks,
Ben
Hey @chrisrazzell, let's jump right into this!
Which platform do you use, when trying to preview your content? Do you use our website, mobile or desktop app?
If you could send over a few screenshots of what you see on your end when visiting your Photos folder, that'd be great. Thanks!
Keep us posted.
I am using iOS 18 on iPhone and iPad, and also accessing via a Mac desktop. The Photos folder is empty, yesterday it had content. I can only access my photos by selecting the Camera Upload tab. I have attached screenshots from my iPhone and Mac
To summarise, any photos from my iPhone or iPad used to automatically update to Dropbox and appear in the Dropbox folders Camera Uploads AND in Photos. As of today they are only appearing in in Camera Uploads, and the Photos folder is empty
You are not alone, I am having the same problem, it started yesterday. Photos are clearly visible in Camera Uploads but the Photos tab itself is just blank. I am using the latest version of the Dropbox app on an iPhone and an iPad both running iOS 17.7 (so it’s not an iOS 18 problem). I tried going into Settings and tapping Reset photos tab, but now all I get is a ‘No photos uploaded yet’ message.
An update to this - some photos are now visible in the Photo section of Dropbox on my iPad but only up until September 2024. And still nothing on my iPhone or on the Dropbox web portal
Hey @chrisrazzell, just to summarize and make sure we're on the same page: it sounds like you can still see your content when visiting your Camera uploads, right?
I'm asking because the initial thought I had was that they might have been deleted. Have you checked your deleted files page, or events page at all?
Hey @Lisa, thanks for also reporting this!
If you visit the Photos tab online, do you notice the same empty results as Chris?
correct, I can only see the photos when I view the Camera Upload folder. There is nothing in events that show when the content of the Photos folder disappeared. My used storage space has dropped from approx 3.5gb to 476 mb so somehow the contents of the Photos folder have disappeared. Alos, when I take a new photo with my iPhone or iPad it no longer automatically appears in the Photos folder
Hey from me as well, @chrisrazzell.
The thing is that the Photos tab in your account simply shows all the photos saved in your account.
If the photos were deleted from the Photos tab, they'd also be deleted from the account itself.
But you're not missing any photos from your actual folders, do you?
I’ve now checked the website and it’s the same as in the app. Existing and new photos are showing up in Camera uploads but nothing in Photos. It did appear that it was trying to display them, I got 4 messages shown in quick succession (Connecting to server…, Gathering all the photos…, This may take a moment…, Almost there…) and then it just sat there for 15 minutes doing nothing at which point I gave up. There was nothing in the deleted files or events pages that shouldn’t have been there. I’m not sure but the used storage space could be about right assuming that the photos are still there but just aren’t being shown correctly. I’ve also noticed they are being shown on the apps home tab in the Camera uploads and Recents sections so it’s just the Photos area where they are missing.
Thanks for the additional info here, @-Lisa-.
Can you let us know which version of the Dropbox app you're currently using?
App version 396.2
Sorry, make that version 396.2.6
Thanks, Lisa.
Have you tried clearing the app's cache or uninstalling and reinstalling it?
To clear the cache, open the Dropbox app, tap on "account", then on the gear icon and then on "clear cache".
I’ve cleared the cache and reinstalled the app but nothing has changed. Photos still empty.
Do you suggest that I try this? I am still puzzled as to why the Photos folder is shown on my iPad but not on my iPhone or online via MAC.......
Camera folder disappeared all of a sudden, can’t see any photos on any device including on web… photos are there as they can be seen in ´home ´ or in file icons…. Under Photos tab all we get is spinning square on IOS or waiting for server…. Downdetector does not report problem with Dropbox, Dropbox status page says all is running…. Help!!
I have exactly the same problem on my iPad and iPhone.
I am having exactly the same issue - I spotted it just after midnight after I had finished uploading a bunch of photos. There is nothing appearing in the photos section on my iPhone, iPad or laptop. You get a rotating square going round and round. The desktop version says “connecting to server”, then “this may take a moment”, then “almost there”. But nothing!!!
I have been having this issue for four days now on my laptop. First time after YEARS of using Dropbox successfully and recomminging it to many people. WHERE ARE MY PHOTOS? Why are they not being shown? I have checked my settings and everything is in order. Dropbox can no longer fetch my photos on my phone (which is not a new phone) or my laptop, using any number of browsers. WHAT IS GOING ON and HOW CAN I FIX IT?
So here’s where we’re at:
Device 1 iPhone iOS 17.7 app v396.2.6
Device 2 iPad iOS 17.7 app v396.2.6
Web, windows laptop
On all three of the above I have stuff showing in Camera uploads and Home but nothing in Photos.
File types are .jpg, .png and .mov, file size varies between 100kb and 30mb, all have been uploaded via the app.
The amount of storage used would seem to indicate (for me at least) the files are there but just not being shown.
I have checked the deleted items and events page but found nothing relevant.
Clear cache - had no effect.
Reset photos tab - temporarily swapped the spinning square on the Photos tab for the message ‘No photos uploaded yet’, but next time you open the app it’s back to the spinning square again.
Delete app, reboot device, reinstall app - had no effect.
I created a subfolder in Camera uploads, took some new photos, moved some stuff around, renamed them but still nothing shows in Photos.
Others are now reporting the same thing so this is clearly becoming a more widespread Dropbox issue.
Hopefully we users have now provided enough info for the devs to track this down and solve it. Good luck.
I've also tried logging out and logging back in again as was suggested in the Help files. No dice. It's now been four days of this. Please don't make me switch to Google Drive. I really like how Dropbox works WHEN IT WORKS. I pay quite a bit of money for this service and I think it should work ALL THE TIME.
Similar issues to others in this post .... no photos being shown on Dropbox.com - tried different bowsers cleared the cache etc ... Screen shot below showing the same status after 1 hour approx...
It looks like the Dropbox forum staff don’t work weekends but hopefully this thread will be read on Monday and the issue will be logged as a fault and passed over to the developers for a speedy resolution. Fingers crossed.
Maybe, hopefully, they are trying to fix the indexing issue for large photo collections ....
Website Photos view is slow - The Dropbox Community (dropboxforum.com)
Just adding that i`m getting the same issue , on website and mobile app (2 seperate android devices ,tried clear cache,delete content,reinstall etc) - photos folder not working
also error when i try to open a support case...
I have IOS 18.0.1. and it’s the same problem. The problem also happens on Samsung phone and on MacOs… everything works fine except that Photo is empty… I
Photos are NOT DELETED, they just don’t show up on Photo tab on ALL PLATFORMS,
