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How can I remove my credit card from Dropbox, after downgrading my account to Basic?

Since i have ended my trial for essential. Now i am using the Basic Dropbox version, i observed that in manage account section when i check the billing information for my account i see my credit card information is saved. I want to remove this credit card information , but i do not see any buttons or option to remove my credit card.

Please help to remove this credit card as soon as possible.

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Downgrade

Payments

Billing

Dropbox Basic

In Beta

Comments

Nancy

Hi @ritesh369, and welcome aboard our forum.

First off, can you send a screenshot of what you see on your Plan page here?

I’d also like one more screenshot of your "Manage account" section (while hiding your payment details).

We’ll go from there.

ritesh369

Drop box .png dropbox payment .png

Nancy

Thanks for that, @ritesh369! Can I log a ticket for you and check this further?

ritesh369

Hey Nancy,

If logging ticket will escalate this issue and resolve it then please go ahead and log the ticket.

Jay

Hi @ritesh369, I've opened a ticket for you, please could you reply to it as soon as possible!

CameronSuthe

Hey nancy same thing is happening with my account

Nancy

Hi @CameronSuthe! Hope you're doing well.

Can I message you to the email address you’ve linked to your Community profile here? I can further assist you this way.

CameronSuthe

Yes that’s perfect thank you Nancy!

Hannah

Hey @CameronSuthe, I just reached out to you via email, so we'll continue there.