I want to delete one of my Dropbox accounts but I cannot log in.

Morealberto

Hi, All,

 

I want to delete one of my Dropbox accounts but I cannot log in: I both lost my password and I also changed email addresses: I cannot reset my password because the email in the account no longer works, and I cannot change my email address because I lost my password. I could not find a way to get a contact in Dropbox to help. Would any of you have any suggestions ? Thanks!

 

Alberto.

Rich

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@Morealberto wrote:

... I cannot log in: I both lost my password and I also changed email addresses: I cannot reset my password because the email in the account no longer works

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You can try contacting Support, but without access to the email account it may not be possible to gain access to the Dropbox account. You need to maintain an active email address on your account so you can receive password resets and one-time security codes used during sign in.

 

• https://help.dropbox.com/account-access/lost-email-access

To contact Support, visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

• https://www.dropbox.com/support/sign-in-issues

 

While Dropbox may not help you gain access to the account, if it's on a paid subscription they will at least cancel any future charges. Also, if you don't gain access, the account will automatically be deleted after a year of inactivity.