Child Item

Cannot create a new account with my email even though the account is deleted

I was trying to create a dropbox and I accidentally clicked on the business profile instead of personal basic one. So I cancelled my free trail and deleted my account hoping i could create a new personal one. I did not know I need to wait 30 days to create a new one. Can someone help as I would want to create the dropbox account now?

Find more posts tagged with

Security

Account Access

Create or Delete Account

Disagree

Comments

Hannah

Hi there, @nictansl, thanks for reaching out to the Dropbox Community!

Can you let us know the exact error you're getting when trying to create a new account under that address?

A screenshot would be most helpful.

Also, does the website allow you to login to Dropbox using that email address?

Let me know and we'll go from there.

nictansl

Hi Hannah, I'm trying to create for this email. I can't use this email address anymore as it's disabled now for 30 days.

Edit by moderator: Replaced image to mask email address.

Megan

Hm, interesting @nictansl!

Can I send you an email, in order for us to have a closer look into this?

I'm suggesting this route, since I'm going to need some account-specific info on my end.

nictansl

Hi Megan,

can you contact me on [email removed as per Community Guidelines] please?

Megan

Hi @nictansl, I just sent an email to your Community-linked email address.

I'll see you there!

nNew

Hi Megan,

I'm having a very similar issue as @nictansl. Would it be possible for you to email me via my Community-linked email address?

Any assistance would be greatly appreciated!

Walter

Hey @nNew - sorry to hear about this.

Could you provide some additional information about the problem you're facing so that we can make sure we're on the same page?

nNew

Thanks @Walter

I created a Dropbox account with my correct email address for work. I was automatically made the Team Admin of my own team. The Team Admin for work sent an Invite to join the correct (work) team but was given an error that I was “Already on another team”. I then cancelled the free trail and deleted my account. I wrongly thought I could simply delete my account then create a new account with the same email address. When trying to create the second account, the error was:

Walter

Thanks for the additional information and the screenshot too @nNew - I've just sent you an email to have a further look internally so please take a look at your inbox and we'll take it from there.

melodyhwang

Hi Walter!

I'm having the same issue. I was invited to a dropbox team and was told that I was already on a team so I can't join with the same email. I deleted my dropbox team account, in order to join the new dropbox team but now I am unable to log in with my email address. Could you please advise on how I can get access to my org team?

Nancy

Hey @melodyhwang, sorry for jumping in. Are you also getting the exact same message that was posted by the OP?

Have you already opened any tickets with our support team, by any chance? If not, I can log one for you instead to the email address showing here.

laragsv

I created a business team account as a trial. The trail expired and I would now like to start over or downgrade using the same email for the account. I do not need a team/Business account. When I contacted customer service through the chabot they advised me to cancel the account.

I did so and now when I try to create a new account with a basic plan I cannot do so for 30 days. How can I set up the account with the same email without waiting a month? I was hoping to set up the same day.

Hannah

Hi there, @laragsv, thanks for letting us know about this.

I moved your post to a thread that seems to be about the same issue you're having; can you also check it and confirm that for me?

If it is, can we send you an email, so we can take a closer look?

laragsv

Hi Hannah - Yes it's the same issue. If you could please email me to investigate and resolve. I'm not able to log-in anymore with the email I set up the account with since it's been de-activated so using my personal account here. Thanks.

Megan

Hey @laragsv, I just sent you an email, I'll be happy to see you there!

laragsv

I sent an email from the problem account email...would love to get this figured out. It's coming on another week with no working dropbox account.

Nancy

Hey @laragsv. I can see Megan has replied back to your email. Please respond to her, when you get the chance.

laragsv

This is getting really frustrating. I can't email Megan from the account email that has been deleted and that I want to set an account with because 1. the account is deleted so I can't log into Dropbox to access support 2. when I copy and paste the email she sent it from over to my email account she wants me to correspond with it doesn't actually go anywhere 3. when I email support support@dropbox.zendesk.com it also doesn't go anywhere

I can't figure out how to email her from the account email I want to set up the new Dropbox account with. Please email me over there. I have sent the email numerous times using my other email account.