Someone from my Dropbox team took one of the folders at the top level and moved it outside Dropbox. That happened at 12:20. That person didn't have full access to subfolders. At 12:32 she moved the folder back in but when everyone else checked their folders, most of them were empty I'm not completely aware, but I think the empty folders are the ones she didn't have access too. I hit rewind, it only lets me go back until 12:32 (when she moved the folder back to Dropbox) and then I go back to the point where the folder it's completely empty. Before that I did what Alice, someone from "especial recovery support" who only shows up to reply 1 email at 3 am, told me to do.
- Go to the Dropbox website
- Go to your Admin Console
- Go to your Content tab
- Click on Show deleted files on the right
Nothing was there, I have used that option before, and it shows a gray folder that you can restore but nothing was there as I said almost 24h later I have no replay from support and to give that single answer it took them more than 15 hours.
I thought rewind was the solution, but it is not showing any event before 12:32, any Idea on what to do or where to contact that "specialist department that only reply at 3am" I requested several calls, but Dropbox support tells me that they escalated my case and I need to wait for that person that communicate with smoke signs.
