How to restore files deleted 2 months ago?

Question

How can I restore my files which I was backup them 2 months ago. To recover my pictures and videos, which were backed up two months ago, I clicked on "Free up space" after the backup. Now, at least one single picture is not visible in my Dropbox account. It's very important; please help me.

Megan · Answer

Hi @Sof111ya, were you able to locate any of the missing files there?

You mentioned that you "clicked on "Free up space" after the backup". Can you walk me through the process that you followed?

Also, when you say Backup are you referring to this, or that you were simply storing your content inside your Dropbox folder locally?

Sof111ya · Answer

Yes, I have thoroughly checked my account's deleted files page and events page. If possible, I can share screenshots to provide more information.

Megan · Answer

Hi @Sof111ya, let's jump right into this!

If I understand this correctly, it seems you used our Backup a few months ago, and the content has been deleted ever since, right?

If not, feel free to clarify for me.

Now, considering that you have 30 days to restore content -depending on the plan you're using- I doubt we can help with the recovery of your files.

However, just to clear this out, have you checked your account's deleted files page, and events page?

Keep me posted, and we'll take it from there!