6 digit code not received! Unable to login

Alexis G.1

I have several clients. Each of them has its own Dropbox Business Standard account.

 

Occasionally, I try to log in, and the account email/password is accepted, but Dropbox requests a 6-digit code we never receive in our mailboxes.

 

Of course, I checked Inbox and Spam folders, but nothing was there.

 

This happens from time to time, it's really annoying. 

 

Now one of my clients needs to renew and was about to access the admin console to check renew dates, prices, etc and I cannot login.

 

Already open a ticket in https://www.dropbox.com/support but support is slow.

 

Suggestions?

 

Jay

Hi @Alexis G.1, thanks for messaging the Community.

 

Have they added no-reply@dropbox.com to their contacts list, in order to ensure that email goes through?

 

Is it possible that their business domains have blocked emails from the following Dropbox domains?

 

This will help me to assist further!