I want to sign in to an account I previously deactivated, but I don't remember my password and the email I used for two-step verification is no longer available. There's no way to enter the verification code. Is there anything I can try?
@gahae_han wrote: I hadn't used my Dropbox account for a long time, so I thought it might have been automatically deactivated. And the email associated with my Dropbox account is currently unavailable, because I deleted it. I need the photos and videos in my Dropbox account. I look forward to your help.
I hadn't used my Dropbox account for a long time, so I thought it might have been automatically deactivated. And the email associated with my Dropbox account is currently unavailable, because I deleted it. I need the photos and videos in my Dropbox account. I look forward to your help.
If you havent logged in in over 12 months the files have been deleted: https://help.dropbox.com/account-access/email-about-inactive-account
Its also not possible to get access to an account without access to the email: https://help.dropbox.com/account-access/lost-email-access
Hi @gahae_han, let's jump right into this!
When you say you deactivated the account, do you mean the email linked to the Dropbox account, or the account itself?
If you're talking about the Dropbox account, then you shouldn't be able to access a deleted account. All that you can do is create a new account, using the email address you used for the old one.
I hope this clarifies!
@gahae_han wrote: I hadn't used my Dropbox account for a long time, so I thought it might have been automatically deactivated.
I hadn't used my Dropbox account for a long time, so I thought it might have been automatically deactivated.
If the account was idle for more than a year it would have been deleted due to inactivity. Unfortunately, once an account has been deleted, it's not possible to recover the account of the files it contained.
Hi @Buckminster419
Unfortunately once an account is deleted for inactivity it is permanently removed and not recoverable. I'm afraid if that's happened there is nothing anybody can do 😞
I downloaded photos to a Dropbox account in 2014 that used a email account I did not have access to for a while. When I try to log in using that email, Dropbox tells me to create a new account. There is no indication that an account with that email exists. I did not get an email to that account when I tried to reset the password. I have another Dropbox account using a different email that I can access but there are no photos in that account so I don't think the accounts were merged. Both accounts are free Dropbox accounts. Can I regain access to the old account? Would I have to subscribe to do so?
Hi @ljacques1
Unfortunately if its over 12 months since you last logged in the account will have been deleted for inactivity. That is why you are being asked to sign up for a new account - there is no old one and all data in it has been removed.
Sorry
Thanks, Mark. I was afraid the old account had been deleted. I'm puzzled, though, because the newer account is still active and I had not accessed it for many years either (I think 2018?).
Thats quite possibly just luck, or, it was connected to something (ie a laptop or mobile) which was keeping itself logged in
