Hi @bva974, I was able to locate the ticket number, that my colleague @Jay sent you, and it seems that you never got the chance to respond back when he asked for more info.

Can you kindly check if you can locate it, and respond back?

Keep in mind we can't delete your account, we can only help you rectify the error, so you can do it on your end. Thanks!

bva974

Hi,

Your colleague Jay closed the ticket. I wasn't able to reply.

bva974

It take way too long to close my account. I still get the error 500 thing. Very annoying.

Megan

I just sent you a new email, I'll see you there @bva974!

bva974

I just replied

OATTohatsu

Hello, I'm experiencing difficulty in deleting my Dropbox account. I have followed all the necessary steps, but when I try to proceed, I encounter a '500 error' page. This happened several times (in different days)
Can you please assist me with this issue?

Thank you

Walter

Hi there @OATTohatsu - sorry to hear you're having issues with this.

Could you please clear your browser's cache or try another browser and let us know if this persists?

Thanks!

OATTohatsu

Hello,

I confirm you I have the same problem also with different browsers.

Nancy

Hey @OATTohatsu, sorry for jumping in.

Did you also clear your browser’s cache, like Walter suggested?

What if you try an incognito window instead?

Nc22538

Can you possibly send me an email so I can delete my account. I’ve tried different browsers and I’ve followed the steps it keeps giving me an error 500. I see that you reach out to some via email and that’s what I’m asking for so I can get this done.

Megan

Hi @Nc22538, let's see what we can do about that!

Do you receive this error message right after inserting your Dropbox password or before that?

Can you please open an incognito window on your browser instead, and give this one more try?

Let me know what happens.

Nc22538

It still didn’t work and it appears after I put everything in.

Nc22538

Can I get an update? Or can you just manually remove the account

Walter

Hey @Nc22538 - sorry to jump in here, but would it be OK if we reached out via email to have a further look internally at this point?

Longwayround

I am trying to delete my account but keep getting an error 500.
Read the other forum question like this but didn’t really help. I have a Dropbox basic account & have deleted all pics vids etc.

Nancy

@Longwayround, can you please try to access your Dropbox account via a different browser, or even incognito mode, and let me know if any of that helps with deleting your account?

Nc22538

Yes please

Nc22538

Email updated

Longwayround

Hi Nancy have tried incognito & a private browser (DuckDuckGo) no luck. Still getting the error 500 message.

Jay

Hi @Nc22538, I've sent you an email, please could you reply to it as soon as possible.

@Longwayround, would it be possible to send you an email in order to investigate this in more detail?

Longwayround

Hi Jay yes please. Let me know how we can do that without me having to post my email here?

Nancy

Hi again, @Longwayround. Please check this email address, and reply back to my message. We'll take it from there.

Longwayround

Hi Nancy that link doesn’t work - it sends me to my private account.

This is the link you just sent me: https://www.dropbox.com/account/general

Nancy

Hey @Longwayround! This page shows the email address of the Dropbox account to which you’re currently signed in, and which is linked to your Community profile here. As a result, we can only log a ticket with this email address.

If you’re having an issue with a different Dropbox account, we can look into this later via ticket.

Can you see my email if you check the inbox of this email address?