Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?
Hi @AhmadArif1994, thanks for messaging the Community!
Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.
If you have any further queries, feel free to message back.
Thank you for the reply! If i have any questions, I'll post it to this thread.
Hi,
I subscribed to the annual package and cancelled it. I don't have access to DropBox plus anymore. I received a notification from my bank that action is pending on DropBox's side for the refund. Can someone get in touch with me to resolve the problem please?
Thanks
Hi, I've been trying to get in contact with someone to help sort out my refund processing. Can someone confirm if it is in progress or not? I received a notification from my bank that a refund has been requested and it's pending action on Dropbox's side. Can someone please contact me for more details to help me know if I will be getting a refund or not? PLEASE HELP!
You need to contact Dropbox support direct. This is a public forum so nobody here can help.
Note that unless legally required refunds are not normally issued: https://help.dropbox.com/plans/refund
Hi @AhmadArif1994, as Jay mentioned, a refund can take up to 5 business days.
When did you contact our Support, in order to get the refund, and do you have a ticket number reference to share with me?
I haven't been in contact with anyone. There isn't a number to contact. Apparently this forum is the only place I can ask for things now that I cancelled my Dropbox plus account. I just want to know if the refund is being processed. Can someone email me personally to resolve this please?
I checked my billing information on my profile and it says the status on my refund is completed. Does that mean I will be refunded within the 3-5 business days? I'm just trying to figure out if the refund is being processed please.
Hi @AhmadArif1994!
If you're seeing that your refund has been completed, then there's not much we can do on our end (this means that your refund has been approved on Dropbox's side).
In general, the 3-5 day window mentioned above depends on your bank, so I'd recommend contacting them again to see if they can make your refund available any sooner. In any case, you should see the amount of money you've been refunded in your bank account within the week.
I cancelled my pro subscription the day before it renewed, but the payment had already been processed. I contacted support and they kindly said I would bet my money back within 3-5 business days, but it has been a week and I have not received my money back, and because I no longer have dropbox pro I can't contact support to ask them. What can I do?
Sorry to hear about this, @GTonella.
Can you please give me the ticket number for your communication with our support team, so I can look into this for you?
Hi @Hpslider25 , welcome to our Community!
If you have any other questions, let me know!
I have been waiting for 18 days for a refund DropBox initiated on 9/11/23. To this day it STILL shows as "pending" on the Dropbox website. My bank has no record of even an attempt to complete this transaction and no records of any errors. Seriously, what is going on?!
Thanks for bringing this to our attention, @not-happy.
Do you have any ticket number from your convo with our support team, from when they approved your refund on the 09/11, so that I can take a look?
22677006, 22714587, 22714665, 22744052
Thanks for that, @not-happy. From what I can see, one of your tickets has been forwarded to our specialists, so they'll contact you as soon as possible.
I've also left them an internal message for you.
Nancy,
No one has contacted me and it has now been over 3 weeks since the refund was issued. I don't understand why such a simple transaction is taking so long. Is Dropbox experiencing financial difficulties?
It's been more than 20 days, I haven't gotten back my refund amount from dropbox.
@Nandhini Ganesan wrote: It's been more than 20 days, I haven't gotten back my refund amount from dropbox.
What is your ticket number? A Dropboxer may be able to check on the status of your ticket.
22724348
Hey @Nandhini Ganesan , thanks for the ticket number!
I've passed your comments to the agent working on your issue, and also increased the priority to "High".
Hold tight, and they'll get back to you, once they have further news. Thank you!
Hi there, Thank you for your continued patience. The refund was in a pending state up until the 05/10/23 , I can confirm the refund has now settled and should be with you within 3-5 working days. I do apologise about the delay and any inconvenience caused by this. If you need any further assistance please do not hesitate do not contact me . Kind RegardsChloe This was the reply I got through my email this morning. But this is the second or third time receiving such an email mentioning "refund is settled and should be within 3-5 working days". I am really holding my patience to receive my amount of $119.88. Being a student, this amount is huge. My fingers crossed to receive my money back into my account. I appreciate the support here.
Thanks for keeping us updated on your case, @Nandhini Ganesan .
I would suggest keeping an eye on this and since you're already in contact with our specialists, if you still have an issue after 3-5 days, reply back to that ticket, to let them know.
Hi @megan, I have the same concern regarding the refund process, I do have a ticket or reference number if you need one. Please reply and help.
Please do send us your ticket number, @jasminmae. Thanks!
Ticket#22783120
Refund Invoice number:
removed
Please help me check the status of this refund. As per my bank, the amount was still floating since it is waiting for Dropbox confirmation for the refund.
Regards,
-Jasmin
Hi @jasminmae, I'd love to give you more info about this, but I think it's wiser to move to ticket, for any account-specific details and info.
What do you think?
I can't make another ticket maybe because my account was already downgraded.. Please do email me the necessary details or updates regarding my request. an email also where i can reply. thanks
Hi @jasminmae, I just sent you an email, I'll see you there!
