Hi, I was auto-charged for an annual dropbox subscription and have been notified by my bank that a refund is pending action by Dropbox. How long will the refund take to process?
Hi @AhmadArif1994, thanks for messaging the Community!
Generally, refunds take 3-5 business days for them to get processed in the system and for the amount to return to your payment provider.
If you have any further queries, feel free to message back.
Thanks for the cooperation @gabbalba03 - you've got
Yes ofcourse. This is the email i used to make the transaction :[removed per the Community's Guidelines]
Thanks for the updates @gabbalba03
In that case, can I send you an email to have a further look internally at this point?
hi! thanks for responding
here's my ticket number : 23057438
here's the error i get from email when i try to reply on that ticket
Hi there @gabbalba03 - sorry to hear about this.
Can you please let me know your ticket ID so that I can look it up in our system too?
Also, are you getting a specific error when trying to reply to your ticket? If so, please send us a screenshot so that we can have a visual too.
As for the refund itself, have you reached out to your bank for more information perhaps?
Hi! so talked to a customer support last Dec. 9 to cancel my $200 plan. to sum it up, he agreed to do the refund and was told to wait for 3-5 business days for the process. it's already 5 business days and the refund is still not reflected on my account. i tried to reply to the ticket email but was not allowed to because my subscription is already cancelled and it says i can only reply to the ticket email if i'm a premium users.anyone who deals or who've dealt with the same problem? were they able to resolute the problem?
Thanks for answering!
Same situation! it's already 5 business days and it still did not reflect on my account. i cannot reply on the ticket email because my subscription is already cancelled. i'm from the philippines, by the way.
@keiro wrote: I tried the free trial of dropbox to upgrade to pro, then I decided not to go through it. Dropbox has still charged me for the annual fee and requested for a refund. I was told that it should get back to me in 3-5 business days but it wasn't. Called my bank and they told me that it should be on dropbox's end.
I tried the free trial of dropbox to upgrade to pro, then I decided not to go through it. Dropbox has still charged me for the annual fee and requested for a refund. I was told that it should get back to me in 3-5 business days but it wasn't. Called my bank and they told me that it should be on dropbox's end.
Did you actually cancel the trial? It doesn't cancel automatically.
Sorry to hear about this, @keiro.
If you reached out to our support team about your request, can you please send us the ticket number for your communication, so we can investigate further?
Hi @Photos Saunders, let's jump right into this!
Have you tried to contact Dropbox Support directly for this?
You can visit the Support page while you're not signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.
Once you do, feel free to send me the ticket number reference, in order for me to locate it on my end.
Let me know more!
How were you able to initiate the refund?
Hi @jasminmae, I just sent you an email, I'll see you there!
I can't make another ticket maybe because my account was already downgraded.. Please do email me the necessary details or updates regarding my request. an email also where i can reply. thanks
Hi @jasminmae, I'd love to give you more info about this, but I think it's wiser to move to ticket, for any account-specific details and info.
What do you think?
Ticket#22783120
Refund Invoice number:
removed
Please help me check the status of this refund. As per my bank, the amount was still floating since it is waiting for Dropbox confirmation for the refund.
Regards,
-Jasmin
Please do send us your ticket number, @jasminmae. Thanks!
Hi @megan, I have the same concern regarding the refund process, I do have a ticket or reference number if you need one. Please reply and help.
Thanks for keeping us updated on your case, @Nandhini Ganesan .
I would suggest keeping an eye on this and since you're already in contact with our specialists, if you still have an issue after 3-5 days, reply back to that ticket, to let them know.
Hi there, Thank you for your continued patience. The refund was in a pending state up until the 05/10/23 , I can confirm the refund has now settled and should be with you within 3-5 working days. I do apologise about the delay and any inconvenience caused by this. If you need any further assistance please do not hesitate do not contact me . Kind RegardsChloe This was the reply I got through my email this morning. But this is the second or third time receiving such an email mentioning "refund is settled and should be within 3-5 working days". I am really holding my patience to receive my amount of $119.88. Being a student, this amount is huge. My fingers crossed to receive my money back into my account. I appreciate the support here.
Hey @Nandhini Ganesan , thanks for the ticket number!
I've passed your comments to the agent working on your issue, and also increased the priority to "High".
Hold tight, and they'll get back to you, once they have further news. Thank you!
22724348
@Nandhini Ganesan wrote: It's been more than 20 days, I haven't gotten back my refund amount from dropbox.
It's been more than 20 days, I haven't gotten back my refund amount from dropbox.
What is your ticket number? A Dropboxer may be able to check on the status of your ticket.
Nancy,
No one has contacted me and it has now been over 3 weeks since the refund was issued. I don't understand why such a simple transaction is taking so long. Is Dropbox experiencing financial difficulties?
Thanks for that, @not-happy. From what I can see, one of your tickets has been forwarded to our specialists, so they'll contact you as soon as possible.
I've also left them an internal message for you.
22677006, 22714587, 22714665, 22744052
Thanks for bringing this to our attention, @not-happy.
Do you have any ticket number from your convo with our support team, from when they approved your refund on the 09/11, so that I can take a look?
I have been waiting for 18 days for a refund DropBox initiated on 9/11/23. To this day it STILL shows as "pending" on the Dropbox website. My bank has no record of even an attempt to complete this transaction and no records of any errors. Seriously, what is going on?!
