Monthly $12 Billing for a Plan I Don’t Have

Imsotiried

So for the past few months, I’ve been getting charged $12 by Dropbox and I don’t know why. I checked my account and I don’t have a membership plan associated with my account. It’s clearly directly linked to my bank account, but I don’t know how to cancel it. I can’t look up the transaction either, since the transaction ID is 11 digits not 12. I tried sending a ticket twice, but I never got a confirmation email that my ticket has been filed. I’m at my wits end here, can anyone please help me?

Rich

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@Imsotiried wrote:
So for the past few months, I’ve been getting charged $12 by Dropbox and I don’t know why. ... I tried sending a ticket twice, but I never got a confirmation email that my ticket has been filed.

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Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for Billing issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

• https://www.dropbox.com/support/billing-issues

 

Dropbox cannot charge you if they don't have your billing information. If you've been charged and didn't give them your billing information, then someone else has and you should be contacting your bank.