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Shared link won't go away

tonyr2023

In the app for Iphone I keep receiving a message that someone has shared a link with me to a file. I dismiss the message but it comes back next time I open the app. I also keeps coming back if I view the file. I contacted the person that shared the link and he said as far as he can see it is not shared with me. He unshared the file and deleted it. But the shared link message keeps coming up on my phone. I tried deleting the app and reinstalling it but that has not helped.

Does anyone have any ideas how I can get rid of this message.

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Shared Links

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Accepted answers

tonyr2023

Hi Jay,

There is nothing in either of those.

However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

I guess our phones were scared because I started talking to you - you rock!

Thanks,

Tony

All comments

Jay

Hi @tonyr2023, thanks for bringing this to our attention.

Could you attach a screenshot showing what you're seeing on the mobile device, while hiding any personal info?

This will help me to assist further!

tonyr2023

Hi Jay, here is the screen shot. Tony

Jay

Thanks for the image, could you check if there are any notifications in the bell icon?

Could you also check that there aren't any shared files on this page?

tonyr2023

Hi Jay,

There is nothing in either of those.

However, the popup message no longer appears on either my phone or my wife's! I have not changed anything but the result is good!

I guess our phones were scared because I started talking to you - you rock!

Thanks,

Tony

Jay

No worries, I'm glad to see that you're not seeing this message any longer!

AlBauer

Hi,
I can’t use the app any more, since I get an infinite loop of messages that some one wants to share a link with me.
This link is 9 years old from a former colleague.
Whatever I do, the message keeps returning.
Reinstalling the app did not help.

Best,
AlBauer

Jay

Hi @AlBauer, thanks for bringing this to our attention.

Is this a shared link to a file, or a shared file? How is it blocking the usage of the Dropbox mobile app?

Could you attach a screenshot showing the message you're getting, while hiding any names or emails?

This will help me to assist further!

AlBauer

Hi Jay,

it is a shared file via Dropbox.
I can use the app but this message keeps popping up and it is a nuisance.

i can’t see the option to attach a screenshot 😞

Kind regards,
Al Bauer

AlBauer

This should work. I linked the screenshot.

Walter

Hey @AlBauer, sorry to jump in but did you clear the app's cache at all since you first noticed this?

If not, could you give it a go, uninstall the app completely and re-install it and let us know how it goes?

AlBauer

Hi,
Tried it, did not work 😞

Best

Megan

Hey @AlBauer, can you clarify the app's version and OS at the moment?

Also, if you access this page, are you able to find the file there?

AlBauer

Hi,

App 332.2.2
iOS 16.5

No, can’t see the file on that page.

Best,
Al

Megan

Hi @AlBauer, it might sound trivial, but have you tried re-starting your mobile at all?

If I were you, I'd uninstall the app, re-start, then reinstall.

AlBauer

Hi,

did this, but unfortunately it did not work.

btw then I click to see the link I get a message that the link is deactivated.

Nancy

Hi from me as well, @AlBauer!

Can you upload a screenshot of that message here, too? You can do this by clicking on the small camera icon that should be located above your message box, right before you post your reply on the forum.

AlBauer

Hi,

I see, I posted from my iPhone and there I cannot see some editing options.
Here is the screenshot (posted from my MacBook)

Megan

Hi @AlBauer, just to confirm: it seems you're not able to access the mobile app at all, right?

Can you visit your account online, and check if you can tap the notification bell, to see if there's anything else? If you can do this on the mobile app, that'd be even better.

AlBauer

Hi,

no I can use the app, but this message come again and again and again. I can dismiss it, sometimes I get some minutes to do my stuff before it returns.
The bell does not show any information, not on the app nor the website.

Megan

Hi @AlBauer, I hope you don't mind, I just sent you an email, in order for us to have a closer look into this.

Reply back to me there. Thanks!

AlBauer

copy that

Jjph

Everytine i open ios app it shows a message that someone i know is sharing a file with me. I usually cancel the medsage but in some occasions ive accepted out of despair. It’s been happening for months. My friend tells me he didnt share anything with me, but i cant male the popup message to disappear. In pc there is no medsage

Hannah

Hey @Jjph, thanks for letting us know about this.

If you open the Dropbox app and tap on 'account', then on the gear icon and then on 'clear cache', does it help?

If not, please send us a screenshot of the pop-up; just make sure to edit out any personal info.

Thanks in advance!

Jjph

It doesn’t help, even uninstalling and installing doesn’t help, both in my iphone and my ipad. My PC doesn’t have that issue.

The message is more or less:

“FILE SHARED WITH YOU

John has invited you to see the file Category 5 Title 2.doc

Not now / Open”

John Doe is a friend of mine

Megan

Hey @Jjph, can you clarify the app's version and OS at the moment?

Also, if you access this page, are you able to find the file there?

Jjph

I have the latest version both in iOS and the app, but it’s been happening with previous versions too.

I followed the link but I see no file

Megan

Can I send you an email, in order for us to have a closer look into this @Jjph?

Jjph

Sure thank you

Megan

Hi @Jjph, I just sent you an email, I'll see you there!

Tigercomp

I have been under this spamming message from many months. Person who share this file with me deleted Dropbox account- message still popping on my account. I have nothing in shared file links. Still I get this screen.