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SVG Files Rendering Black Shapes Instead of Proper Thumbnails

Is anyone else experiencing this issue/bug with SVG's displaying only black shapes instead of the proper thumbnail showing the actual illustration?

https://www.dropbox.com/s/k5q7jivtjkmat49/SVG%20preview%20bug.mp4?dl=0

Notice how they sometimes appear correctly at certain scales when I adjust the thumbnail size in Finder.

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Megan

Hi @SukhaAvirati, thanks for the added info!

This is most likely happening due to how the preview is being generated. In any case, I suggest that you reach out to our Support, in order for them to open a ticket for you, and have a closer look into this.

Thanks!

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Nancy

Welcome back to the forum, @WilsonSemilio!

Unfortunately, we can’t open any links shared on the Community, due to security reasons.

Can you please upload a screenshot or two of what you see instead, so that I can check this further?

Thanks and let me know when you’re ready.

SukhaAvirati

I am having the exact same issue. Here are a couple examples where the image is a solid black in Dropbox, but the original file shows black and white or simple color

Walter

Hey @SukhaAvirati, could you clarify if you're having issues with previewing your SVG files only on the website or if this happens in the mobile app as well?

How large are the files in question?

SukhaAvirati

This happens regardless of viewing via web or app, with files ranging from 3KB - 115KB

Megan

Hi @SukhaAvirati, thanks for the added info!

Thanks!