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Failed renewal of subscription via Apple ID.

I renewed my Dropbox subscription two days before my subscription was about to expire. I renewed it through Apple ID. The payment and subscription were confirmed by Apple, and it is active. But Dropbox said there was a failed renewal and downgraded my account to basic. My money is deducted with no renewal. Please help.

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Walter

Hi there @Madhurimab, sorry to hear about this.

Could you please try restoring your purchases and let us know how it goes?

If you get an error along the way, send us a screenshot of that too.

Thanks!

All comments

Walter

Hi there @Madhurimab, sorry to hear about this.

Could you please try restoring your purchases and let us know how it goes?

If you get an error along the way, send us a screenshot of that too.

Thanks!

Madhurimab

Thanks a lot. This solved my problem.

Walter

Glad to hear that @Madhurimab

See you around the Community and take care!

Danb789

Hello, I have the same problem and tried Restore Purchases but get a domain error 409 and it doesn’t work. Please can someone help? Thanks

Danb789

Hi, I’ve had a basic subscription for a while. I upgraded yesterday to a Plus subscription using Apple but my app is still showing a basic account. I have tried “Restore Purchases” within settings but get a domain error 409. Please can you help.

Hannah

Hey @Danb789, sorry to hear about this.

Can we send you an email, so we can take a closer look?

Danb789

Yes please do. Can you see my email address on here? Thanks

Hannah

Yes, thanks, Dan!

I just emailed you, so we'll continue there.

Cheers.