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All of my files no longer available

I have several folders in my account with many files that I uploaded to save. Today I wanted to retrieve a few of the files but found out that the folder is completely empty. I never deleted any single file and purchased plenty of space for all of them. I need to recover those files. Any suggestion will be greatly appreciated. Thanks.

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Jay

Hi @ercortes, if the files aren't visible in the events page, then there's a few possibilities as to why this might be the case:

The files are on another Dropbox account
They were on a shared folder you don't have access to any more
The files were deleted outside of the 30 day period
The files were permanently deleted

Are you certain the files aren't on another account, or in a shared folder you no longer have access to?

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Jay

Hi @ercortes, thanks for bringing this to our attention.

Are you able to recover the missing files from the deleted files page?

Does the events page give any info on the deletion?

This will help me to assist further.

ercortes

Answering your questions, 1) There is nothing in the delete folder. I extended the range from 7/1/22 to today, and it still shows as empty. 2) The events page only shows files that I have been adding recently. Nothing showing deletions or anything like it. Please note that the same problem happens in several of the folders that I created to save important files. Any help will be appreciated. Thanks.

Mark

Does www.dropbox.com/events not show them being uploaded at all?

Are these files in shared folders?

ercortes

They do not show as being uploaded in the events page. They were uploaded a long time ago, and I purchased more space after they were uploaded. Maybe that has something to do with it. I did not share the files with anyone. Just wanted to keep them safe there.

Hannah

Sorry to jump in here, @ercortes.

If you manually search for the missing files through the search bar in the 'all files' page, are you able to find anything?

When was the last time you accessed these files?

ercortes

The file names were numerical, and I can't remember them. It has been quite a while since I last accessed them. Sorry, I know this doesn't help, but must say the truth.

Jay

Hi @ercortes, if the files aren't visible in the events page, then there's a few possibilities as to why this might be the case:

The files are on another Dropbox account
They were on a shared folder you don't have access to any more
The files were deleted outside of the 30 day period
The files were permanently deleted

Are you certain the files aren't on another account, or in a shared folder you no longer have access to?

ercortes

Thanks Jay, I will keep looking to see if I can find anything.