Dropbox keeps trying to charge me and I have the free option. How the heck can I get ahold of support? This is absolutely ridiculous
I have been trying to reach out to them for a month now. I created some account, I don't remember when, and connected it to my card. I am charged 11.99 every month. I do not know what email it is. It is fkn horrible how you can't reach out to them unless you are logged in to your account. What can I do? This is fked up.
Make sure you are not logged in at all not even to the forums and then go to www.dropbox.com/support. From there you should get an option to get account help. You can then log a ticket. Often using an incognito/private window will do this for you.
Hi @Ambercormier, welcome to our Community!
Is it possible that you have another account, and the charge is related to that? Have you tried our self-serve look-up tool, in order to locate where the charge is coming from?
If I were you, I'd give it a go.
Keep me posted of any updates!
Hi @Ambercormier, I hope you don’t mind me jumping in.
If you check your bank statement, do you only see Dropbox next to these charges or is there also a reference to Apple/Google, as well?
Hi there @Ambercormier!
Is it possible that you joined a free Dropbox trial from the app on your phone at some point?
If so, can you follow these steps, to see if it's possible to cancel it?
Hi @Ambercormier, would it be okay for me to reach out via email, in order for us to have a closer look into this?
There isnt an email address - its all via the website.
If its not clicking try using a different browser, or, one in incognito mode.
What I would say, however, is if you did not give Dropbox your card info you need to speak to your card provider as your card has been cloned.
I have a paid account and have been attempting to contact chat support for OVER AN HOUR. This is a waste of my time. I am a paying customer with BASIC QUESTIONS and I can't get assistance. Why???
Hi @jw83876, sorry to hear about this!
Do you face any problems, when you try to contact our Support team? Can you let me know more as to what happens?
If you wish, you can also share some details or questions you have, and I'll get back to you.
Keep me posted!
When I attempt to start a support chat, I cannot get past your chat bot, which tells me I need a paid subscription to access. WHICH I HAVE.
Hi @jw83876, out of curiosity: when you visit your plan page, what subscription do you see listed there?
Hi @jw83876, can you make sure use this link, on a different browser, please?
I cancelled my subscription months ago and keep getting charged. My account even says that I have the basic plan, and I get emails saying I need to come back, but I have been charged monthly all along. This is apparently the only way to reach out for help that isn't ai. How do I make this stop?
Hey @FrustratedFormerUser, sorry to hear about this.
Are you receiving charges on your credit card directly through Dropbox or are they Apple iTunes/Google Play charges?
I am being charged monthly with my cc even though I cancelled. How can I get customer service help?
Hi @FrustratedFormerUser, you can contact the support team by opening an incognito/private browsing window, while not signed into your account, and accessing this link, choose 'Other' and then put in an email address that you can access, followed by your billing info.
OMG, How do I get Free of Dropbox!? These stories are horrible. These poor peple. No way to get help?? How do I get rid of all my info at Dropbox, Please help me now. but how does someone help me and contact me??
This is freaking me out! What is with a company that you can't reach??
Hi @meandyouandthem, welcome to our Community!
As a first thing, have you tried to cancel your plan, using these steps? If you can't find the manage plan, you might be using a Basic, free plan. Could you check your Plan tab via the web and let me know what it shows?
Also, did you start your trial directly through Dropbox or Google/Apple store?
Give me a shout of any updates, thanks!
this is a problem.......no real person to talk to😣
