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Recovering personal Dropbox account after Business Admin deletes member

I have always used a personal DropBox account. I joined a team account and synced my accounts. When they deleted my team account, I can no longer access my personal files (neither email address is recognized). How do I regain access to those files? I cannot find any phone number or ability to contact DropBox to get help.

Any help please or a number to call?

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Comments

thebattina

Can a Team Administrator unsuspend a team member to allow them to access their personal files?

Jay

Hi @thebattina, thanks for bringing this to our attention.

If you've been deleted from a Dropbox Business team by the admin, then it isn't possible for you to recover the account directly.

You'll need to ask the admin to recover your account to the team, provided it hasn't been longer than 7 days, since that is the time allowed for them to recover a deleted user.

After that, they can convert the account to a personal account away from the team.

If you have any further queries, feel free to message back.

fbenedetto

Hello there,

I have a paid account, but today, I combined it with a team invitation, and I noticed all my folders were shared, so I asked to go back to my previous condition and to be kicked off from the team account. The result is that I have lost my account with access to all my folders. Please help me

Rich

@fbenedetto wrote:
I have a paid account, but today, I combined it with a team invitation, and I noticed all my folders were shared, so I asked to go back to my previous condition and to be kicked off from the team account. The result is that I have lost my account with access to all my folders.

When joining a Business team account you merge your account into their team account, effectively making them the owner of your account. In order to leave the team and keep your account the team admin needed to convert your account back to an individual account. If they just remove you from the team your account is deleted. When that happens, the team admin only has seven days to restore your account.

Reach out to the team admin and ask them to first restore your account, and then convert it back to an individual account. Dropbox can't do this; only the team admin can. You'll need to resubscribe to whatever paid plan you were on previously.